Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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My boy Avery
My boy Avery, (cat), got a severe reaction to fumes when I was water proofing my shoes. Please be aware cats are highly sensitive to smells from air fresheners to chemical fumes. Embrace paid their share of the bill very quickly almost $4000. Thank you Nick for the very nice sympathy card.
Insurer: Healthy Paws
By: Pete Acosta
The application process was really easy…
The application process was really easy and response was inmediatly; also received the policy documents really fast; very pleased with all this.
Insurer: Nationwide
By: Doris
Great persona customer service !
Great persona customer service ! Attention to detail with my questions. Very personable and friendly associate!
Insurer: Embrace
By: Marlo R
MetLife is the easiest and friendliest…
MetLife is the easiest and friendliest pet insurance company I have had to date. Very prompt to process and answer any questions. Would recommend to all who need a great pet insurance.
Insurer: MetLife
By: Jeremy
Service is great
Service is great. (I did have problems when I submitted "paper invoices" ... that was a mess.) Doing digital online was better.
Insurer: MetLife
By: Zeta Peterson
Quick correspondeVery Satisfied nce and helpful advice…
Quick correspondence and helpful advice in making my first claim. Patient and helpful customer service.
Insurer: Healthy Paws
By: Todd
I called customer support to see if…
I called customer support to see if something was covered and they were so helpful. Also submitting a claim is so easy. Great company.
Insurer: MetLife
By: Dayna Zielinski
end of life claim
Already emotionally drained having just put down our mommy cat and paying 100% of bill once I returned home I called Trupanion to notify them of our loss and immediately was compensated for the claim. Employee was very professional and knowledgeable in assisting me.
Insurer: Trupanion
By: Carol
representative guided the process…
representative guided the process smoothly for us to sign up our pup. very clear and patient. thank you
Insurer: Nationwide
By: Judy
had embrace pet ins on my 2 pugs for…
had embrace pet ins on my 2 pugs for about 2 yrs my oldest 6 yrs old got cancer, they refused claim, then I made it to easy on them and canceled my policy, they just want you money!!!
Insurer: Embrace
By: Ed Brown