Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Trupanion has given me sense of security.,.
Trupanion has given me sense of security for my dogs wellbeing… Soo glad I made the right choice for picking Trupanion as my health insurance for my dog…
Insurer: Trupanion
By: Lorraine Go
Claim Handling Practices
MetLife has attempted to deny claims despite clear documentation and prior claim history confirming the condition is not pre-existing under the policy. At policy inception, there was only one named pre-existing condition which was conjunctivitis. The delays and denial reflects multiple failures: failure to review prior approved claims, failure to review submitted medical documentation, failure to correctly apply policy terms (including the Pre-Existing Condition Coverage Endorsement on my policy), and incorrect coding of the condition. MetLife’s suggestion to file an appeal is improper on these claims. This is not a dispute requiring new information, but a failure in initial claim handling. Requiring an appeal shifts the burden to the policyholder to correct the insurer’s error. This contradicts prior determinations and policy language. While some claims have been handled swiftly, having to explain and show them their own policy language, where to look on submitted documentation and what to review on prior carrier information to see what was excluded, as well as repeatedly having to send in the same documentation in concerning which is why the 3 star overall review is being given. As an insurance professional, I am concerned that consumers who do not fully understand policy language may be unfairly denied coverage without realizing the error. This raises concerns regarding improper claims practices.
Insurer: MetLife
By: Lisa
Prompt reimbursement
Prompt reimbursement for our fur-baby's recent visit to the veterinarian made it less stressful for us.
Insurer: Spot
By: Pamela
Everything went smoothly and agent was…
Everything went smoothly and agent was very helpful
Insurer: Nationwide
By: customer. John Bayne
They understood every minor problem…
They understood every minor problem that I had and were able to rectify the error. They were very good to work with they might take a little longer than normal companies but they get to work done.
Insurer: MetLife
By: M.I.R
Agent was helpful and explained…
Agent was helpful and explained everything well
Insurer: Nationwide
By: Sharon Kaye Williamson
Lymphoma cancer diagnosis was…
Lymphoma cancer diagnosis was devastating. I had never used my policy and found out quickly Trupanion was there for me from the very beginning. They made this painful experience bearable. I am grateful.
Insurer: Trupanion
By: Carol Werner
Very easy to work with
Very easy to work with. Company was very responsive and made the reimbursement process a breeze.
Insurer: Spot
By: Jim Hash
Enrollment online is easy
Enrollment online is easy. We already have another dog insured with MetLife and have found them reliable and easy to work with.
Insurer: MetLife
By: Thomas
TJ's Claim
What made the experience very easy was that the company is well known. Everyone advised me not to worry Trupanion will take care of the claim. I knew that the claim was approved before the vet did.
Insurer: Trupanion
By: Tawanda