Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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love Pumpkin always so friendly and…
love Pumpkin always so friendly and helpful when i do call wonderful people to deal with
Insurer: Pumpkin
By: mitchell nowak
Not the answer
Not the answer. The last two times I called the representatives really lacked any empathy or understanding. Today, was particularly bad. I came to find that according to this rep the last rep misinformed me about a second check being issued and it can take 30 days. I was told a reissue would take 9 days. She talked over me while I was asking a question. Then stopped talking. Never once apologized. This is the first time that I have experienced this with Nationwide Pet in the years I have had them. I really hope this is not a trend.
Insurer: Nationwide
By: CH
Very polite representative.
Very polite representative.
Insurer: Fetch Canada
By: ROBERT
Brandi called me right back and was…
Brandi called me right back and was very informative and to the point.
Insurer: Prudent Pet
By: sordahldmfrontier.com
Takes your money and will drop you if your pet has any issues.
Had coverage with them for 2 years, my dog had her first seizure a year into coverage, they covered the first visit for that ($180), she then had 2 more seizures 8 months later and those vet bills were significantly higher and they decided to deny coverage and illegally claim it as a pre-existing condition, despite covering the condition when the vet bill was only $180 eight months prior. Scam company, happy to collect your money when your pet is healthy, but will drop you as soon as you need their assistance. UPDATE: I called the number listed in the response below to discuss further and they told me they made a mistake covering the first seizure visit. So not only will they deny you once you exhaust your deductible, they will claim they made internal errors and deny all future claims once you actually need to use their benefits. Absolute scum. They even fired their CFO in March '25 for whistleblowing their unethical practices regarding denying claims, look up "Gordon Lavalette"
Insurer: ASPCA
By: Robert Sardinas-Wyssling
Ken was amazing made every step easy
Ken was amazing made every step easy
Insurer: Nationwide
By: customer
We bought Met Life Pet Insurance based…
We bought Met Life Pet Insurance based on a thorough review of cost vs. benefits. When we needed to renew our policy, their premium costs skyrocketed. We negotiated a little lower premium, and renewed with them again because one of our two dogs had a pre-existing condition requiring dental extractions. That surgery was performed 8/22 and Met life it seems has buried the claim and never paid it. Every time we call, they ask for the same information over again, or alternatively, they tell us the same story over again. No one seems to be able to help us get the claim paid. Beyond frustrated. My husband has spent endless hours in multiple conversations with customer support and no resolution. Today my husband is giving it is all, in an attempt to escalate the claim. Wish us luck!!!
Insurer: MetLife
By: Karen Codispoti
They make it very hard to get coverage…
They make it very hard to get coverage for some items prescribed by your vet. My pet needed a medication my Dr did not carry so I was told to order it online, but since it is a supplement they didn’t ask for the pets info and MetLife won’t accept the invoice without the pets name.
Insurer: MetLife
By: Catzeye
Josh is very professional and made my…
Josh is very professional and made my experience of acquiring insurance for our pets very easy and informative.
Insurer: Fetch
By: Roland Fong