Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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Response time is decent
Response time is decent. Direct deposit refund is quick after claim's completed. I don't like the drop down menu options for reason for claim. Everything doesn't fit into the options, and there is no option for 'other' to explain on the initial drop down.
Insurer: Spot
By: SF
Aileen Andino was very professional
Aileen Andino was very professional, polite & very knowledgeable about the Insurance. It was a pleasure speaking with her. I am glad I called.
Insurer: Fetch
By: Ray C
Worst insurance
Worst insurance Honestly I’m looking at a better option they don’t communicate they just make their decisions. They don’t inform themselves correctly.
I love how I pay for a service and get…
I love how I pay for a service and get the best service as a customer, ive had the best experience
Insurer: MetLife
By: Joselito Gutierrez
Great service and Easy to use
Very Easy to file a claim on line and good follow up emails to view status - thank you for great service !
Insurer: MetLife
By: Jim Krieger
Happy with MetLife Pet Insurance
Met Life Pet Insirance has been great for myself and my pet Jackson. The ease of submitting a claim is 10/10. I receive continuous updates on the review of my claims and any payments are transmitted via direct deposit. My recent claim was processed and paid in a timely manner and I am thankful that I chose MetLife.
Insurer: MetLife
By: Jackson's Mom
Excellent communication and fast…
Excellent communication and fast response. True professionals. Had to call because I didn’t understand something woman walked me through it made perfect sense and I was all set. Only took a few minutes to hold for someone
Insurer: MetLife
By: Kerry Mosher
MetLife pet insurance has always been…
MetLife pet insurance has always been such an easy process to submit claims and provide all proper documentation’s. I appreciate the examples of the documents that are required. The handbook package is easy to read and understand. I would definitely recommend MetLife pet insurance and will continue to use them for all my pet insurances.
Insurer: MetLife
By: Jenn
Don’t waste your time/money,useless & combative!
Trupanion is totally useless.For a rescue, they deny claim for any & all Vet visits.Any health issues were deemed “pre-existing” because of “rescue.” Bottom line?They charge monthly & literally covered zero.Also customer service? Combative, when questions were asked.DO NOT Recommend, Under Any Circumstances!I would give NEGATIVE STARS rating, if that were possible!☹️😡
Insurer: Trupanion
By: Thelma Alvarez
Good, not Great.
I have been a customer of Embrace for 5+ years, as I compete with my dogs in agility and am a USAA member. I also have a low deductible and a high reimbursement; if a dog gets injured, even an initial evaluation with the vet can run $800-$1000. The good: Embrace covers most of my claims. If a claim is accepted, they are pretty quick about disbursing reimbursement. The not-so-good: Embrace uses AI to review claims. I've had claims rejected because they use the word "ultrasound," and AI cannot distinguish between therapeutic and diagnostic ultrasound. This leads to a very quick rejection of a claim; unfortunately, Embrace takes its time reviewing the additional information they request, delaying claim processing. The bad: My dogs undergo regular therapy to keep them in top form (as prescribed by my vet). The rehabilitation facility offers tiered pricing, which includes therapeutic exercise, underwater treadmill, laser, and physical manipulation -- all for one price. Embrace regularly rejects these claims because "physical manipulation" is considered "massage," and they do not cover therapeutic massage. Other modalities, such as shockwave, are not covered. Even though the price of shockwave has reduced dramatically (from $700/session to $175/session), and it is an evidence-based therapy, Embrace does not cover it. In fact, Embrace will not cover many proven therapies, including Veterinary Orthopedic Manipulation (chiro), Massage, PEMF/TENS, Extracorporeal Shock Wave Therapy.
Insurer: Embrace
By: Lynn Martineau