Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,749 total
Other Categories
Disappointing experience
After their systems were down still took a week to get claim filed. Another long stretch before I received email saying it was being reviewed. When I was notified that claim had been processed there were numerous deductions for amount or things not covered. Service levels and claims processing, payment has declined significantly over past year. We cover 2 dogs on our policy, seriously considering another provider.
Insurer: Pets Best
By: Trish
It works. They are very formal and responsive
It works. They are very formal and responsive .
Insurer: MetLife
By: Carolina
Very good at processing claims, AND at jacking up our premiums
This company is very good and pretty fast at processing claims. The site is easy to use for that purpose. My main issue with them is the price of the coverage and how they have increased it. Over the past 3 years, we have had to move three times. All three moves were less than two miles. We are in the same city and can literally walk from one address to another. We have always used the same two vet practices -- that has not changed at all. But each time we moved, they used that to jack up our premiums. Our monthly is now more than 100% higher than what it was three years ago, and they have refused to give me an explanation for this.
Insurer: Healthy Paws
By: David
Love spot insurance
So glad we decided to get our puppy insurance, especially since our pup was diagnosed with bilateral elbow dysplasia. Customer service was great and filing a claim was fairly simple. They took care of everything and paid the claim in a timely manner. So glad we have spot insurance !
Insurer: Spot
By: Melissa Slonaker
I have had Nationwide Pet Insurance for…
I have had Nationwide Pet Insurance for almost 9 years. I have recommended it to so many people! I have always been very satisfied with them.
Insurer: Nationwide
By: Janice
Great Service
I submitted a claim, provided all necessary paperwork and and claim was handled and completed with a deposit in my account within 5 days. Whenever, I had contacted customer service they were Friendly and caring.
Insurer: Healthy Paws
By: Laura
It was a little hard to get everything…
It was a little hard to get everything submitted. I finally had to the vet to get all the records over. The customer service seemed a little bit confusing to me. They asked for medical records from when the time I had gotten my cat, which I thought I had submitted that when I signed up for the health insurance. But overall once I got everything submitted it seemed to go very smoothly and I was very happy to get my reimbursement and it seemed like it went very quickly after that
Insurer: Healthy Paws
By: Guest User
DOESN'T PAY
It took a long time and asking for cancellation of the policy for me to get one claim processed; instead of just automatic denial over and over. Subsequently, two following claims were denied . Don't waste your money.
Insurer: MetLife
By: Star Character
This is great for pet owners
This is great for pet owners. Quick turn around and very friendly, helpful customer service. I’m glad we signed up for it with our pup.
Insurer: MetLife
By: Sallie