Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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I love MetLife insurance
I love MetLife insurance! Easy to work with, fast response! I recommend you to all my pet owner friends
Insurer: MetLife
By: customer
Shady organization
My dog required the removal of 9 teeth during a routine dental cleaning. After filing my claim for only the teeth removal, (1) FIGO asked vet for clinical summary within 2 biz days or claim would be closed without ability to re-open. My vet sent 14 pages including images. (2) FIGO then asked for 2 years of records... within 2 biz days or claim would be closed without ability to re-open. My vet complied. (3) FIGO adjusted my claim to vet billed amount which included uncovered items, then denied claim due to pre-existing conditions. My dog is only 7, he had none of the noted conditions other than tarter... they can't be serious. We all have tarter every time we get our teeth cleaned! (4) I emailed them an appeal and the email got an auto-reply that the email address on their EXPLANATION OF BENEFITS was decommissioned. This is a very shady outfit. Why pay hundreds annually with only a faint hope they will pay? I won't again.
Insurer: Figo
By: Surfgoodworkbad
Embrace has been great to work with
Embrace has been great to work with. Claims are paid quickly. Coverage is easy to understand and representatives are knowledgeable and responsive when you want to make changes to coverage.
Insurer: Embrace
By: Valerie
They are prompt on response and claims
They are prompt on response and claims, and refunds.
Insurer: Pumpkin
By: Tracie Velde
I spoke with Joshua and he was so…
I spoke with Joshua and he was so helpful, professional, and kind
Insurer: Fetch Canada
By: Jann
They prepare my claims and…
They prepare my claims and reimbursement in a timely manner. The customer service is always helpful and kind. The reimbursement portion is pretty good.
Insurer: MetLife
By: customer
Trupanion is so easy to deal with and…
Trupanion is so easy to deal with and pays claims fast.
Insurer: Trupanion
By: customerbarbara paone
Always excellent service !
Always excellent service !! Easy to navigate claims process !! Friendly employees
Insurer: Embrace
By: Suzanne
Rapid response time for reimbursement
Rapid response time for reimbursement. What you cover as far as treatment (preventative and unexpected) is Stellar.
Insurer: Pumpkin
By: Lkullmann
They communicate immediately!
They communicate immediately!
Insurer: Trupanion
By: jackie varnadoe