Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I’ve had a wonderful experience with…
I’ve had a wonderful experience with Pumpkin. The team is always so nice and helpful, and they handle claims quickly and efficiently. Because of this, I’ve confidently recommended their pet insurance to many other pet owners.
Insurer: Pumpkin
By: Scarlett Goulburn
Great coverage and quick payments
Great coverage and quick payments - this is exactly what we were hoping for when we made the decision to get pet insurance. The app is very easy to file claims and they update you through every step of the process. Very impressed and very relied to have such great coverage for our pup.
Insurer: MetLife
By: Courtney M.
Claim processing is so streamlined and…
Claim processing is so streamlined and smooth. Good job!
Insurer: MetLife
By: customer
Easy and straightforward
Easy and straightforward claim submission. The turnaround time from submission, to review, to payment was exceptionally fast and painless.
Insurer: MetLife
By: Evan
Rebecca was great!
Rebecca was great! Very informative and gave me her best advice on what care to get for my puppy. She definitely knew what she was talking about and explained all my options.
Insurer: Prudent Pet
By: j.iamunnogmail.com
Pumpkin has been so easy to work with
Pumpkin has been so easy to work with
Insurer: Pumpkin
By: Candis Amasalian
Easy to navigate
It was easy to submit a claim and my money was refunded quickly.
Insurer: MetLife
By: Katie Arnold
Agent explained everything very…
Agent explained everything very clearly. Was prompt in calling at the arranged time and very courteous.
Insurer: Prudent Pet
By: mimidarlingmail.com
insurance gives peace of mind and fast reimbursements
Our 9 year old recently became quite ill due to what we later surmised was likely ingestion of a toxin ih rotting something or other on a beach in British Columbia, Canada. This required several days of blood work, a two night stay in an ER hospital, an echocardiogram, more blood work and eventually a (life-time, probably) change to prescription diet to support his liver. All along the way, the vets were transparent in terms of recommended course of action and cost. Because we have been carrying insurance with Petsplus us since he was a puppy, we did not hesitate to get the recommended treatments. So far we have submitted 6 claims over the last several weeks and all were handled promptly and per our policy.
Insurer: Pets Plus Us
By: Margaret