Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,749 total
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User Friendly
Very user friendly online process for anyone with a smartphone and a camera. Very clear instructions on claims. Very prompt responses.
Insurer: Spot
By: Robert Moran
Reliable
Reliable . First pet insurance I’ve had and it’s worked well when I needed it . No complaints .
Insurer: MetLife
By: customer
Very easy to submit claims
Very easy to submit claims. Rapid response time.
Insurer: MetLife
By: Andrea A.
Really great coverage
Really great coverage, it has been life savings whenever my dog has needed coverage. The claim process is really simple. I would only add as feedback to improve the lapses for reviewing claims, but this is by far the best pet insurance in the market!
Insurer: MetLife
By: Eduardo
They were very helpful yes
They were very helpful, every time I needed to contact them!
Insurer: MetLife
By: Kathy Lucia
So helpful and professional and caring.
So helpful and professional and caring.
Insurer: Fetch
By: Nicole Barnum
I did not give a 5 star because it is…
I did not give a 5 star because it is still unclear to me why the first series of lime vaccine was reimbursed but the 2nd series was not. when I spoke to a rep she said I had not reached my quota. But now, I just receiaved a check for my pets medication. Why was the first shot paid for but not the second?
Insurer: MetLife
By: Donna Nooney
I am a repeat customer of many years.
I am a repeat customer of many years.
Insurer: Nationwide
By: Sandra C Lehrer
Overall excellent service
MetLife Pet Insurance provides a strong overall experience. The app is easy to use and offers clear, helpful information. Renewals are straightforward, and the automatic $500 increase in benefits—as long as you have $1,000 or more of unused benefits remaining on your policy—is a nice added perk. The only drawback is that the claims process can be a bit slow at times. However, once approved, the Zelle reimbursement is fast and very convenient. Overall, a reliable pet insurance option with useful features and solid value.
Insurer: MetLife
By: Brinin Behrend