Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Daisy’s Duke
I just got a playmate for my puppy who lost the only one she knew. So, I checked out the pet insurance. I had enough questions that I had to call. Aileen helped me with all the options and final purchase. She is extremely knowledgeable, professional, and kind.
Insurer: Fetch
By: Leslie
Easy to use and quick response
Easy to use and quick response
Insurer: MetLife
By: customer
Great service
The process to submit a claim is easy and the response time is fast! So far I’ve had a great experience
Insurer: Spot
By: Yesenia Alcala
Easy to submit claims
Easy to submit claims. Nice customer service on the phone. I get a discount with work
Insurer: MetLife
By: customer
Great company!!!
The representatives I've dealt with have all been knowledgeable and patient with me. I give the company and all the employees the highest praise for everything they have done for me. So glad my vet recommended this company when I inquired about pet insurance when we adopted our present dog.
Insurer: Trupanion
By: Theresa
MetLife Pet Insurance has been there for us.
MetLife Pet Insurance has been there when we needed the most: claim & refunds without any issues. We are very pleased!
Insurer: MetLife
By: Jose
Thank you for helping me take care of…
Thank you for helping me take care of my pet!
Insurer: MetLife
By: SARAH
Claim submitting easy
I submitted my claim and within a few days I was reimbursed. I haven’t had the need to speak with Customer Service yet over the phone. My online experience was easy and effortless.
Insurer: MetLife
By: Sandra Peninger
Great customer service
The process for submitting claims has been easy and reimbursement is timely! We appreciate the team that is making it all work!
Insurer: MetLife
By: customer