Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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The vet hospital had direct contact and…
The vet hospital had direct contact and we knew almost immediately what insurance was going to pay. Our precious Scout died and insurance paid some on the cremation. We are heartbroken but relieved that we did not have to make a decision based on cost of care because we had insurance to help
Insurer: Trupanion
By: Garry &Karen
MetLife Pet Insurance has been…
MetLife Pet Insurance has been extremely informative and helpful, especially when our puppy got hurt. The whole process was straightforward and stress-free during a time that could have been really overwhelming. Filing a claim was easy, and the reimbursement was surprisingly fast. It gave us real peace of mind knowing we could focus on our puppy’s recovery instead of paperwork. Highly recommend to any pet parent!
Insurer: MetLife
By: Tessa Reynolds
Easy use of App
Easy use of App. Consistent and reliable service as well as claim processing for reimbursements. All as advertised!
Insurer: Spot
By: BJ Wilson
Our claim was processed extremely…
Our claim was processed extremely quickly, less than one week. It was very easy to file the form on my phone using the Spot app. We really appreciate the help since our dog was diagnosed with lymphoma.
Insurer: Spot
By: CAROL FLEMING
Trupanion has a great product and I…love Trupanion!
Trupanion has a great product and I believe they really care! Easy to submit claims and fast payments back to me. They are very responsive and supportive!
Insurer: Trupanion
By: Kathleen
Not my best experience with Pets Best, but not bad at all
I usually process all my claims through the app on my phone, but for some reason I was not able to do so for this claim. The extra steps to get the claim submitted were a little annoying, but not actually bad. The fact that I had no way to determine if they had even received my claim also stressed me out a bit, but they claim did get processed and I was notified once it was. 4/5 simply for the extra work and not knowing the status of my claim easily, but overall I still like the service provided by Pets Best.
Insurer: Pets Best
By: Cameron Sells
Excellent Customer Service
Jeremy was very knowledgable and helpful with providing guidance regarding pet insurance.
Insurer: Nationwide
By: customer
Pumpkin! Best Pet Insurance out there!
I've been with Pumpkin Insurance for several years now. Two dog insured. When I had to file a claim, they made it easy. They have an online option and great customer support. I used both and they had my claim approved and paid within 24hours. Some insurance companies don't have the same breadth of coverage that Pumpkin has or they have much longer waiting periods. I rarely write reviews, but if you are searching for Pet Insurance, be sure to look into Pumpkin.
Insurer: Pumpkin
By: Michelle
Pumpkin is doing everything right
Pumpkin is doing everything right. What a relief that making the right decisions for my pets’ health and wellbeing despite high costs that go along with modern, excellent veterinary medical care is now as easy as can be. I love that they also innovate in regards to how to provide their services in the most efficient and effective ways, using client surveys and feedback to help guide the way. Their Pumpkin Now service helps bridge that gap when a pet guardian needs the claim approval and funds available almost immediately for a high cost treatment plan in an emergency.
Insurer: Pumpkin
By: JJ
Healthy Paws helped…
Healthy paws was a very easy provider to work with and was quick with reimbursement. This is my first time having insurance for a pet and it made my decision making very easy.
Insurer: Healthy Paws
By: Gerard Heidkamp