Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,749 total
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Fast efficient processing for claims
Fast efficient processing for claims. Clear EOBs. Responsive and knowledgeable team when you need to talk to them.
Insurer: MetLife
By: Tracy Williams
It was a easy process to follow and…
It was a easy process to follow and fill out the forms
Insurer: Nationwide
By: Jennifer
Best Pet insurance out there 100% satisfied
Great and convenient app for submitting claims also quick claims review process for reimbursement… 😊
Insurer: MetLife
By: joseph kokotiuk
Metlife for our Pet
We have had Metlife Pet Insurance for the past 2.5 years and we are very happy with them. It is so easy to submit a claim and they have handled all our claims on a timely manner.
Insurer: MetLife
By: Silvia
DISHONEST BILLING PRACTICES
i changed my credit card in their online portal, the continued to bill my old card for MONTHS and REFUSED TO HELP UNTIL MY POLICY WAS UP FOR RENEWAL. claimed that there was no other card on my account when I could clearly see it online in their portal in my account,
Insurer: MetLife
By: sam kretchmer
Very easy to submit the claims in all…
Very easy to submit the claims in all the paperwork that goes with it. Metropolitan does a great job of keeping you informed of the process of your claim.
Insurer: MetLife
By: Paul Bullara
Clear communication on phone.
Clear communication on phone. Very hard to load the paperwork on the computer, my cursor didn't seem to line up weill
Insurer: MetLife
By: Linda Deogny
Quick, easy processing of claim
An urgent vet visit turned into needing xrays and an endoscopy to track down what the puppy had eaten. Knowing I have Metlife Pet Insurance gave peace of mind in doing what was needed for the pupper. Using the app to submit my claim was easy and payment reimbursement was quick.
Insurer: MetLife
By: C.M.
Easy to add a new pet.
Easy to add a new pet.
Insurer: Nationwide
By: Deborah Lief