Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Excellent customer service and quick…
Excellent customer service and quick approval of a claim. I consider it a very professional company.
Insurer: Spot
By: Jose Gonzalez
MetLife has been great
MetLife has been great. Always fast to respond. They are honest and straightforward. Our claims are processed quickly.
Insurer: MetLife
By: Ken Muller
Amazing experience
Amazing experience. Payment was easy and quick. They even made pre-approvals easy. I was introduced to this insurance through my neighbor who loved it. Now we do too. Highly recommend SPOT!
Insurer: Spot
By: R C
I’m Done
I had no problems the first few years.I've been a customer for 8 yrs.Last year or two I could never get the claims for my two dogs approved because you were never satisfied with the receipts and invoices I sent you.Now I had issues with taking the pics on your app. I took the pics over and over again yet they were never good enough for the app even though they looked perfect to me. I called support and had to talk to someone that I could hardly understand.i was told to email them.i did that and finally got one approved and waiting on payment. Got an email today telling me i needed to resubmit the 2nd claim because the email I sent didn’t have the attachment with the receipts. I pulled up my copy of the email and it’s all on there so I resent it.I forgot to mention that my vet had also sent all the info to begin with. I’m waiting for these claims to go through and after eight years I’m done.What I’m paying is way more than I ever get back and I can’t deal with these issues anymore.It should not be so difficult to submit a claim.
Insurer: Pets Best
By: Kathleen Baswell
Donna was very pleasant and answered…
Donna was very pleasant and answered all of my questions. She also emailed me a copy of Penney’s policy! Thank you,Mary Boynton
Insurer: Fetch
By: Mary Boynton
Love it that Trupanion will directly…
Love it that Trupanion will directly pay my pet hospital and tell them immediately what they will pay. Very helpful.
Insurer: Trupanion
By: Sheri
Shady practices
When a rep can’t answer questions, they just hang up. My claim was initially denied because one of your adjusters changed the reason from a covered accident claim (ingestion of a foreign body) to an illness (gastrointestinal infection) despite the supplies documentation clearly stating the reason for the emergency visit. Shady practices to avoid paying for services that my insurance should cover.
Insurer: Pets Best
By: Erin Magaw
Low stress process during the stressful time
Very easy to submit claims through the app. The review process was fast. I received the reimbursements within a week. Overall, very satisfied with MetLife Pet Insurance and glad I got it for my fur baby. Wished I did not have to use it, but so glad I have it when we needed it for sure!
Insurer: MetLife
By: Wen
I was not sure what pet insurance to…
I was not sure what pet insurance to get and who I could trust when applying and once I spoke to Karley I felt reassured that making the decision to join Fetch for the best care of my pet and friend, she sealed the deal. Karley is a very valuable employee to Fetch
Insurer: Fetch
By: me
Excellent Support and Communication
I had a great experience speaking with the agent at Fetch Pet Insurance. They answered all of my questions clearly and kept everything easy to understand. The conversation was smooth, and they took the time to make sure I felt comfortable with the information. It was truly a pleasure talking with them.
Insurer: Fetch
By: Gloria Holden