Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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My claims are handled efficiently and…
My claims are handled efficiently and I’ve had no issues at all with MetLife pet!!!
Insurer: MetLife
By: Judith Rodman
This company is becoming a disappointment
If you guys had sent me this a couple months ago- 5 stars. However, now, the app is horrible- you can’t stay logged in like before, always says wrong password and after 3 times of sending a text to my phone I give up. It’s ridiculous. Your monthly premium prices are getting ridiculously high with no explanation, and you email a rep they stop responding, and you call and reps don’t know what they’re talking about and are rude. Putting in a claim now? A pain. It used to be easier you click a couple things upload a document and you’re done. But now? You have to enter the price, the place, the document, more information that’s needed and it’s a pain. It’s a shame too, I’ve had a few people sign up without guys because you used to be a solid company. But now I no longer refer you to people.
Insurer: Trupanion
By: Krystina
Direct and simple
Seems direct and the claim process is relatively easy.
Insurer: MetLife
By: customer
Not click to cancel compliant
Have to call to cancel and they make it very difficult. They did not refund me on day of policy renewal even though I couldn’t reach them by phone day before since they didn’t answer. Pricing is very high, can get better coverage a lot of other places.
Insurer: Fetch
By: Matthew Colligan
Easy Claims and Money Received!
"I have had a great experiene with Pet's Best thus far. I have used them for a couple years now and they are responsive, return the 80% as the policy states, and do not take long to do so. Happy with their service!"
Metlife made everything easy
Metlife made everything easy, smooth and fast when it came to filing my claim. Thank you
Insurer: MetLife
By: Janeen Hall
High premiums
Your customer service is very good. And you are responsive to submitted clams. I would give a better rating but you are very expensive.
Insurer: Spot
By: Janine Alioto
Excellent pet insurance company and so…
Excellent pet insurance company and so easy to work with!
Insurer: Trupanion
By: Kelley Maddison
All around terrible
Terrible website, just automatically denies claims and says documents aren't enough when I've provided everything they ask. Total scam.
Insurer: ASPCA
By: TJ Rollins
Trupanion saved my sweet girl Gracies life!
I obtained trupanion for the security of knowing my dog Gracie would be covered Incase of an accident,etc.never exspecting to us it, just relieved of worry,when several months into my insurance Gracie became gravely ill with parometra ,my vet wouldn't do the surgery without insurance of payment, within hours of being informed this was major surgery, wasn't going to be cheap and had to know they would be payed Trupanion without any question accepted the bill and paid it,this was a $2,500 claim ,they have restored my faith that there are still honest,caring company's as Trupanion,if you need to comfort in knowing your in good hands don't wait a second longer Sincerely,Gloria Campbell
Insurer: Trupanion
By: Gloria