Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,542 total
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New Customer
The rates seem fair and reasonable. The reps taking calls seem genuine, non corporate like. My main contact Aileen was amazing. Answering all questions and explaining scenarios. I had a lot of questions and not once did she seem irritated. Great experience.
Insurer: Fetch
By: Joseph P NJ
Emily with Fetch pet insurance was very…
Emily with Fetch pet insurance was very polite, professional, helpful and knowledgeable. She was patient with all the questions.
Insurer: Fetch
By: judith coghlan
I did a quote on line and asked to have…
I did a quote on line and asked to have a agent call me back at a certain time. Right on time the call came in they answered all my questions and walked me through the best options for my dog Great service
Insurer: Nationwide
By: Lori Balcom
Great customer service
Respond to questions quickly and professionally. Completed claims quickly
Insurer: Pumpkin
By: Carolyn
Awful
Awful! Don’t sign up young because as soon as your pet turns 6 they force you into lower benefits with no recourse! I had my puppy at 90% reimbursement and a $250 deductible and this year she turned 6 and they changed my policy without my consent into 70% reimbursement and a $1000 deductible! And I can’t get a new policy elsewhere due to pre existing condition…. Healthy paws used to be great but was recently bought out and it’s been awful ever since. Don’t get healthy paws whatever you do!! I own a dog store and will tell every customer to stay away!
Insurer: Healthy Paws
By: Ashley
Very easy process!
Very easy process!
Insurer: MetLife
By: Taneesha Dawkins
I absolutely love our Pet Insurance…
I absolutely love our Pet Insurance with Met Life! They are always responsive, affordable, cover alot for your fur baby. Just super happy with them. I recommend them to all my friends and family!
Insurer: MetLife
By: Erika Gonzalez
Very quick and was easy to use.
Very quick and was easy to use.
Insurer: MetLife
By: Chelsie Arnold
Application
I am a previous customer and am trying to come back to you after being with embrace. You are now needing to get vet records even though I've never been without coverage since leaving nationwide the 1st time due to rate increase. I have not heard anything on my application. I was under the impression I was already approved when I signed up and canceled my previous coverage with embrace. I need an answer so I will know whether or not to seek coverage elsewhere.
Insurer: Nationwide
By: Rick Lucas