Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,749 total
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Great customer service and quick…
Great customer service and quick turnaround
Insurer: Fetch
By: Jaime Trale
the agents are friendly and try and…
the agents are friendly and try and help with problems caused by the company. Tesha however is terrific and solves all issues . I HAVE COMPLAINED FOREVER THOTHAT THE CHECKS SHOULDHAVE THE PET NAME AND THE DATE OF SERVICE ON IT-ITIS VERY CONFUSING WHEN ONE HAS 4 DOGS.
Insurer: MetLife
By: SHER
MetLife Pet insurance is so easy to use
MetLife Pet insurance is so easy to use and quick at reviewing claims.
Insurer: MetLife
By: Luann McNaney
Ease of use and you keep me informed of…
Ease of use and you keep me informed of claim status.
Insurer: MetLife
By: Lynne
Very quick and prompt response
Very quick and prompt response
Insurer: Fetch
By: Jami
ANSWERED ALL QUESTIONS
ANSWERED ALL QUESTIONS
Insurer: Nationwide
By: DAN BARTILUCCI
Excellent employee
Excellent employee, knows her stuff and very helpful. Also tried calling back after the call dropped.
Insurer: Fetch Canada
By: Tony Ros
Ken did a great job explaining…
Ken did a great job explaining everything and taking care of all the other needs I had.
Insurer: Nationwide
By: KAL
I have a hard time with sending…
I have a hard time with sending receipts so I have the vets office do it and sometimes you request soap notes and sometimes you don't so I have soap notes sent all the time why the notes when you can clearly see what was done what was prescribed and why the long wait you get your money every month from me right out of my checks but I have to play dodgeball to get my money back from the insurance
Insurer: MetLife
By: Peggy