Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Excellent customer service. Stehanie was very helpful and answered…
Stephanie was very helpful and answered all my questions. She assisted me in obtaining insurance for my dog. It’s a nice touch in this age of technology to have personal assistance.
Insurer: Prudent Pet
By: Mary Lou Berardino
Affordable Coverage And Great Service
I was so happy to find an insurance company which doesn't charge outrageous prices for solid coverage. Josh, the agent I spoke with, was amazing and answered all my questions. Great customer service, and reasonable prices!
Insurer: Fetch Canada
By: Sierra
Easy and convenient all around
App is easy to navigate, claims are easy to submit, decisions are easy to review, and communication is excellent.
Insurer: MetLife
By: customer
Great experience worked great with my…
Great experience worked great with my vet office.
Insurer: Trupanion
By: Daniel Martin
The customer service people are easy to…
The customer service people are easy to deal with and are friendly. The reason for the four star is because submitting claims needs to be better. I uploaded an itemized invoice to the same claim once I was able to get it from my vet. It wasn't received for some reason, so I had to open a completely new claim for it.
Insurer: MetLife
By: customer
VERY GOOD CUSTOMER SERVICE
VERY GOOD CUSTOMER SERVICE
Insurer: Nationwide
By: customer
I have had MetLife pet insurance for 3 years
I have had MetLife pet insurance for three years for 1 dog and 2 cats and I have never been disappointed! Submitting claims is easy. Even if you do not have all the info, they will contact your vet and ask for all necessary paperwork. After all is approved they send the money right into your account.
Insurer: MetLife
By: Heather
When I lost Skylar they were very…
When I lost Skylar they were very sympathetic and helped me file my claims.
Insurer: MetLife
By: Dewayne
All my questions and concerns were…
All my questions and concerns were answered with so much care and efficiency! Patient and helpful. Appreciate the care and happy to continue service
Insurer: Fetch
By: Iri