Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,749 total
Other Categories
Sending in for claim reimbursement is a…
Sending in for claim reimbursement is a simple and smooth process. Claims have been processed correctly each time and checks mailed in a timely manner.
Insurer: MetLife
By: Kim Carbonaro
Bureaucracy or scam - Terrible do not get
They claim to not receive your forms. Then they refuse coverage. They drive you crazy with bureaucracy. Absolute nonsense.
Insurer: Pets Plus Us
By: C
Im so happy I got metlife.
The claim process was very simple. Fill the forms, ask your vet for a full email of the visit and receipts of payment. In less then a week I got the payment. I had to submit 3 claims in 3 months for 2 of my dogs. I got back $3,900. Im so happy I had Metlife coverage.
Insurer: MetLife
By: Luis Cortes
Best pet insurance
I have never had a bad experience. MetLife makes it easy to submit your documents to get reimbursed for your claim.
Insurer: MetLife
By: Dayte C
Another bump
The vets and their staff were both professional and empathetic towards me and my pet. My previous vet closed up shop in February 2025 and the road has been difficult. We almost lost my dog in March. We have been going to specialists for 6 months. This was the first time going back to a vet for normal care and we are so happy with them.
Very Happy with Healthy Paws
Healthy Paws has been great in a time of need. They have processed my claims very quickly and have remained in communication throughout the claims process. When paying for insurance for so many years while my dogs were healthy, I worried if the company would be there for me when really needed, and they have absolutely come through as promised.
Insurer: Healthy Paws
By: LYNN
I am glad to receive the support from Spot!
Spot app is easy to navigate and to claim my pet illness. The entire process was smooth and no hustle at all. I highly recommend to join Spot pet insurance! Their customer service was fantastic that I did talk to the customer service PERSON right away.
Insurer: Spot
By: Yukinori Oki
Excellent service quick turnaround for…
Excellent service quick turnaround for reimbursement.
Insurer: Spot
By: Lorna Castro
Rep was knowable of information given
Rep was knowable of information given. Considerate.I liked the reimbursement because Vet cost is very expensive.
Insurer: Pumpkin
By: Lana
MetLife Pet Insurance has been a…
MetLife Pet Insurance has been a lifesaver for me and my dog. I wasn’t sure how much I’d actually use it, but my dog had an unexpected health issue, and the claims process was simple. I submitted my paperwork online and it was approved in days. I was reimbursed within an hour through Zelle.
Insurer: MetLife
By: customer