Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Fast turnaround of payment
Fast turnaround of payment. New payment straight to the vet. Always helpful and kind K
Insurer: Pumpkin
By: Jua
Very pleased with your timely response…
Very pleased with your timely response to the claim I put in for my fur baby. So happy I chose Fetch Pet Insurance.
Insurer: Fetch
By: Lenore
Very thankful for pests best
I couldn’t ask for a better pet insurance than Pets Best . Very adorable, very reliable and a reasonable amount of time for the claim to get approved .
Fast and superior service
Fast and superior service. Recommend highly! Thanks again
Insurer: Trupanion
By: Douglas Aden
Healthy Paws covers mostly all of my…
Healthy Paws covers mostly all of my expenses and they reimburse very quickly. Dealing with a sick pet is hard enough, but knowing I can count on Healthy Paws is a big plus.
Insurer: Healthy Paws
By: Mindy
My 3 weens
With 3 dogs it was important for us to be covered! SPOT has been so helpful and easy to use. Their response time is so fast, the app is simple to navigate and easy to file claims. We are thankful to have chosen SPOT especially for our oldest guy who has been diagnosed with arthritis.
Insurer: Spot
By: April Jacobson
Very friendly and helpful advice
Very friendly and helpful advice. After calling around several companies I got the best rate from Sonnet
Insurer: Sonnet
By: Tia DeBenedictis
Literally Lifesaving
I've been using Pets Best for almost 5 years and they have been life saving. I literally don't think my dog, Keegan, would still be alive without Pets Best. He was born with a congenital heart defect (that wasn't diagnosed until he was 4 months old). He has had 4 heart surgeries since and constant rechecks and daily medications. Pets Best has been with us through it all and they haven't increased his premium due to his many claims. Additionally, they have been helping us with my senior cat who was recently diagnosed with cancer, chronic kidney disease, and irritable bowel disease (YIKES). My animals are able to get the care they deserve since we don't have to focus on the money as much. Also, lately their claim processing has been really quick which was my only previous complaint with them. Gold stars from me! We are thoroughly grateful for Pets Best!
Insurer: Pets Best
Veterinarian: Colorado State University Veterinary Teaching Hospital
By: Courtney
Grateful!
We got a new kitty and I got pet insurance with Hartville just in case. I never expected to have to use it until his older age, but unfortunately he got very ill and the vet bills were seriously daunting if it hadn't been for the peace of mind of insurance. Hartville processed the claim smoothly and we got reimbursed per our policy. I am so grateful for the relief that we were able to provide our kitty the care he needed without worrying about huge vet bills.
Insurer: Hartville
By: Ludivine
Very friendly and personable Experience
Very friendly and personable conversation and very helpful information which was not a high pressured sale. He came across as being knowledgeable about the policy and represented the company in a highly professional manner. Very pleasant experience.
Insurer: Nationwide
By: Totally Satisfied