Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
74,890 total
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EMBRACE IS ABSOLUTELY EXCEPTIONAL
I’ve had Embrace for almost 8 years and I can’t begin to find the words to describe how much I appreciate them! There have been some issues with my GSP (Cooper) over the years with allergies, a couple surgeries and some fairly expensive Vet visits. In all of the years and claims (and there have been many), Embrace has always been there for Cooper and I! They’ve always gone “above and beyond”! The turn around on the pay time frame is exceptional. I put two claims in on 3/6/2026 and received emails on 3/7/2026 stating they were approved. With all of my animals, I’ve never had pet insurance, but since I was retired when I got Cooper, it seemed like a good idea to have some coverage on him. Little did I know or even begin to imagine how fortunate I have been with Embrace. It’s my mission to tell everyone that will listen about Embrace Pet Insurance and have received many thanks from my “pet owner” friends for recommending Embrace!
Insurer: Embrace
By: Ruth Nelson
Customer service very helpful and…
Customer service very helpful and courteous.
Insurer: MetLife
By: Carol
Agents are always very helpful and very…
Agents are always very helpful and very competent. To add that 5th star, prices would have to come down.
Insurer: MetLife
By: customer
Great coverage
Great customer service and coverage
Insurer: Spot
By: Mary Richardson
The agent who assisted me was very…
The agent who assisted me was very helpful and super friendly which I appreciate.
Insurer: MetLife
By: Suzanne Perez
The process is as explained
The process is as explained. Easy to use. We have recommended to friends.
Insurer: MetLife
By: customer
Issue was not resolved
Issue was not resolved When I tired to call the metlife help line on 3/7, I got stuck in a bunch of "special options" unrelated to may needs.
Insurer: MetLife
By: unhappy user
Trupanion has stood by Marley for…
Trupanion has stood by Marley for everything he has needed outside of regular annual care. I’m sooo happy that after 2 TPLO surgeries and a stubborn dermatitis, that I chose Trupanion. Thank you for being there 🙏🏽. Now if we can just get human insurance as easy, affordable and timely. 🙄
Insurer: Trupanion
By: Coral Glass
Kane Dog was very ill and can be…
Kane Dog was very ill and can be reactive. Truecare took great care of him and with a strict diet he will be fine. Healthy Paws reimbursed us within just a few days for which we greatly appreciated. Kane Dog is back to his usually self, barking at French Bull dogs and chasing squirrels.
Insurer: Healthy Paws
By: Shivaun
You make it so easy to submit claims…
You make it so easy to submit claims and the communication throughout the process is outstanding
Insurer: MetLife
By: Raymond Rose