Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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Great experience when making a claim
Great experience when making a claim! There were no problems and my claim was processed in a timely manner which I appreciate. Thank you!
Insurer: Spot
By: Robert
Excellence and efficiency of service in…
Excellence and efficiency of service in a timely manner servicing our claim and payment. Outdtandinf people at Trupanion.
Insurer: Trupanion
By: Fred
As promised
Easy to navigate site, prompt response.
Insurer: Fetch
By: Leo Heitlinger
ASPCA has been amazing to my pets
ASPCA has been amazing to my pets fast reimbursement with claims
Insurer: ASPCA
By: Winfire
Happy pet happy home. Thank you.
The people we talked too were very interested on our cat and seemed to show concern in their voice. Very smart about the company benifits for pet iwners.
Insurer: ASPCA
By: Louis Begnoche
Awesome customer service!! Amanda was so helpful in providing…
Amanda was so helpful in providing ample information to make an executive decision as to how to go about applying and obtaining the insurance required for Laya’s well being! Looking forward to seeing all of the benefits available through this wonderful app. Thanks again Amanda !💝
Insurer: Fetch Canada
By: Mariette renaud
horrible experiance
Their AI claims process sets you up for failure, it took them 3 weeks to deny a claim for a first office visit for my cat. waste of time and money. I hate them.
Insurer: Lemonade
By: ali
Very easy to submit a claim and I am…
Very easy to submit a claim and I am really Happy about how speedy claims are processed. Also every year your able to change your plan if you need to add coverage or decrease coverage.
Insurer: ASPCA
By: Cheryl C
Unhelpful support for claim
Inaccurate decision making related to a claim for something considered pre existing which makes no sense. Also requiring that additional vet review can only be paid by check and a very short deadline to pay. I had to find someone with a check to pay for me and pay them back. Horrible support over the whole process.
Insurer: MetLife
By: csummer