Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Fantastic Customer Service!
Customer service was helping to fix an error in our account and to add our new puppy!
Insurer: Nationwide
By: Leah
Easy set up
Easy set up , great customer service fast response highly recommended
Insurer: MetLife
By: Lily Ramirez
Trupanion was very responsive to my…
Trupanion was very responsive to my questions and made the necessary corrections.
Insurer: Trupanion
By: Bennie Barnes
Fast response to acknowledge claim…
Fast response to acknowledge claim submission and quick claim settlement.
Insurer: Healthy Paws
By: Dennis
The best pet insurance
The best pet insurance. I did a lot of research and so happy I chose them. Great customer service whenever I call. It's easy to upload claims and get responses quickly. From start to finish, I got my claim processed and money in my account in two weeks. One hundred percent satisfied with the whole process.
Insurer: Spot
By: Jen Cattano
Every time I have needed customer…
Every time I have needed customer service, the reps have been very professional, knowledgeable, and polite. Claims are easy to file and the response and disposition of each claim is very prompt.
Insurer: Spot
By: Mark Curran
Metlife is quick to deny claims and/or…
Metlife is quick to deny claims and/or misses pertinent information on claims. Example: My pet was taken in to the ER Vet b/c he was crying in pain. He was found to have a neck and shoulder injury, which required xrays, sedation, and medications. an incidental finding was of an ear infection (completely UNRELATED to the reason for the visit. They approved only the pain medication. I had to call in and speak with someone to get the claim reviewed
Insurer: MetLife
By: customer
Insensitive
I have had this insurance for my dog for almost 15 years. My dog was euthanized on April 26, 2026 so I filed a claim. The claim was rejected because my vet did not put my dog's name on the invoice. I called customer service, and the representative was insensitive and unable to get me to someone who could help. Now I have to relive the experience of losing my dog by having to ask my vet for a new invoice. Why would I submit an invoice for euthanasia and cremation for a dog other than my own?
Insurer: Nationwide
By: D T
The customer service was very good
The customer service was very good. When they received the information from the Dr they reviewed and responded within a reasonable time. Thank you
Insurer: Embrace
By: BE
Well Worth It
We have two dogs that we rescued as puppies. We've always had PetsBest since we adopted them. Our oldest has allergies and PetsBest has always paid for her flareups and for her immunotherapy. We've been very happy knowing we can make sure our dogs are always getting the care and coverage they need. We will continue to use PetsBest as long as we have doggy children.
Insurer: Pets Best
By: Mike Smith