Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,749 total
Other Categories
The agent who took my call really…
The agent who took my call really understood what I was wanting to do.
Insurer: Nationwide
By: customer
I recently had the pleasure of dealing…
I recently had the pleasure of dealing with Prudent Pet Insurance, and I can't say enough good things about my experience. The customer service was outstanding! The representative took the time to explain everything in detail, ensuring I understood my options for insuring my three cats. They were incredibly helpful and friendly, making the process smooth and stress-free. I truly appreciate their guidance in helping me choose the right insurance for my furry family members. Highly recommend Prudent Pet Insurance for anyone looking for excellent service and support!
Insurer: Prudent Pet
By: BRYAN
I recently had the pleasure of dealing…
I recently had the pleasure of dealing with Prudent Pet Insurance, and I can't say enough good things about my experience. The customer service was outstanding! The representative took the time to explain everything in detail, ensuring I understood my options for insuring my three cats. They were incredibly helpful and friendly, making the process smooth and stress-free. I truly appreciate their guidance in helping me choose the right insurance for my furry family members. Highly recommend Prudent Pet Insurance for anyone looking for excellent service and support!
Insurer: Prudent Pet
By: BRYAN
We didn’t find much use for this plan…
We didn’t find much use for this plan so we decided to cancel. My wife went to cancel and thought she did but we still got charged. She called back and they said they need the main policy holder to cancel. But they didn’t tell my wife that when she initially called. They won’t refund us the months that we wanted to cancel and thought we did. Disappointed in the customer service.
Insurer: Fetch
By: Matt Williams
The app doesn’t work correctly
The app doesn’t work correctly. It doesn’t allow you to type a question or answer a question that the bot asks. The premium is so high that the amounts reimbursed makes it not worth having. It is the biggest regret I’ve ever had with an insurance policy.
Insurer: Fetch
By: Brendan Ortenzi
Customer Service Rep was of great help…
Customer Service Rep was of great help getting the account established and apply all the discounts available for us.
Insurer: Embrace
By: Everett Nelson
Helpful customer service
Helpful customer service
Insurer: Figo
By: Zane Svendsen
Carla did a great job on get into Fetch…
Carla did a great job on get into Fetch insurance for my puppy. Carla’s customer service was amazing and she worked through the process and explained very well
Insurer: Fetch
By: Satendra Parbhakar
I'm very disappointed with Healthy Paws…
I'm very disappointed with Healthy Paws so far. I'm trying to get a claim processed and they keep sending me erroneous emails saying I'm not covered. That is because they didn't update my files despite having sent them my pet's medical records. I'm already going through so much stress with my pet having a serious health issue and to receive all of these emails saying they can't process my claim really adds to my stress in a nonproductive way. I'm trying to see if I can get out of this policy and find another insurer.
Insurer: Healthy Paws
By: Jane O’Donnell
Representative explained coverage very…
Representative explained coverage very well and was helpful in adding another pet to our policy.
Insurer: Nationwide
By: customer