Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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Still waiting for payment for at least…
Still waiting for payment for at least 4 months, Want pet history from both my vets in Florida and north. No communication or contact to me. Extremely disappointing for a first claim after many years with embrace
Insurer: Embrace
By: Buddy G
Great service
I just wanted to take a moment to share my appreciation for your team. You are consistently on top of all claims and handle them in a timely and efficient manner. It’s clear that you take your responsibilities seriously, and it makes a real difference. I also truly value how responsive and helpful you are whenever I have questions. It’s reassuring to know that support is always available when needed. Thank you
Insurer: MetLife
By: Maria
Phenomenal experience whenever I call
Phenomenal experience whenever I call! Thank you!
Insurer: MetLife
By: Amber
This was such an easy experience
This was such an easy experience. The claim was easy to file and received the reimbursement so quickly. Thank you so much for making this challenging situation easier!
Insurer: MetLife
By: Lyndsey
Great customer service when submitting…
Great customer service when submitting a claim. Person who assisted me walked me through onine claim process and submitted it with a quick payment turn around time. I am glad that I have our pet insured with Metlife Pet Insurance.
Insurer: MetLife
By: customer
Auto payments
I was told if I went in the same day to change my method of payment because Zelle didn't work that i would get my payment the new way. I did that but still received an email saying a check was being mailed. Called again and this time told once it is rejected once it goes by check. So not everyone is on the same page there.
Insurer: MetLife
By: customer
My Claim went smoothly and a customer…
My Claim went smoothly and a customer service agent explained to me the structure of the claim payout.
Insurer: MetLife
By: customer
Trupanion has gone above and beyond for…
Trupanion has gone above and beyond for my family these past couple weeks. They covered my dog Rivers vet bills far better than i ever expected and made an incredibly stressful situation so much better. River needed really expensive treatment this week and Trupanion came through is such a big way. I will absolutely keep Trupanion as our pet insurance for life. Highly recommend to any pet owner.
Insurer: Trupanion
By: Michael
To be honest
To be honest, she was very persistent and informative. I just didn’t like the things that she was saying and that has nothing to do with her. I just want things my way, but she did really good and she did really good at checking up on my status.
Insurer: Prudent Pet
By: guardangel