Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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rapid response on submitted claim
rapid response on submitted claim
Insurer: MetLife
By: Robert
Very pleasant to deal with after being…
Very pleasant to deal with after being a customer for 11 YEARS!
Insurer: Embrace
By: STan
Trupanion met all our needs when we had an unexpected medical issue for our dog…
Trupanion met all our needs when we had to take our dog to the emergency vet and the visit revealed a much more serious and unplanned issue that required surgery. Trupanion insurance was there when we needed the coverage. The claims process was easy and payments were received quickly. Because our veterinarian worked with Trupanion, the claims were submitted to Trupanion directly by the vet hospital. We appreciated the great customer service received as well.
Insurer: Trupanion
By: Ana Maria
I am always greatly appreciative how…
I am always greatly appreciative how all of my questions, concerns, and claims are satisfied quickly and in great detail of understanding.
Insurer: MetLife
By: KENTON
I had a lot of trouble filing the…
I had a lot of trouble filing the recent claim on line. After several attempts I finally printed and sent through the postal mail. So not very happy with online claim process. However once you received the paper copies you processed in a timely manner and covered the items in the claim. Money has now been direct deposited.
Insurer: Spot
By: Judith Binkley
Piece of Mind Pet Care
Besides being a trusted name in insurance, the platform is seamless to set up an account and log in to submit claims. The policy options are clear to understand and processing is fast and easy with multiple options for reimbursement. I can focus on Romy without stressing about her pet care.
Insurer: MetLife
By: Blanca M.
Disgusting unethical company that must be avoided if you love your pets
A horrible, dishonest company that only cares about taking as much money from you as possible. I wish I'd never signed up. First of all, they were recently sold or acquired by Chubb, and since then the customer service and coverage has gone way down and the costs have skyrocketed. They tried to force me to accept a new monthly premium that was more than twice what I was paying before every month for considerably less coverage. Also, no matter your deductible, they apply your *reimbursement percentage* to your net bill. So if your policy is for 90% reimbursement and you pay $500 for your pet's care (all covered procedures/medications under your policy), and your deductible is $250, you're probably thinking they'll reimburse 90% of the rest of your bill, which is $250. Except these greedy hacks actually reduce your entire bill by 90% before applying the deductible, so by their assertion your bill was only $450. Your maximum reimbursement will always be less because of their unfair math. I canceled my policy immediately and went to a competitor. Better coverage and a much lower premium. I really hope this company goes out of business for their predatory approach to pet lovers. I'm sorry for all the good-hearted people who work there but the company's soul is black.
Insurer: Healthy Paws
By: Anna
The premium got very pricey after 2nd…
The premium got very pricey after 2nd yr renewal. It went up over 25/m per dog. In hindsight I can say it was worth it due to having the first claim a few months later. Once I made the claim they missed the diagnostic part of exam and denied it. They corrected it but after making a few calls and having to follow up a few times which was too much work and time spent, they finally corrected it so I very pleased they made it right. Almost all of the reps are helpful and professional. It’s just the constant following up that’s frustrating. Met life kept asking by email for the shipping date of a medication which was sent multiple times and kept emailing me it would be denied if I didn’t submit. So again I had to call two more times to finally get it resolved. I think they should be more proactive getting it rectified quickly. In the end, they reimbursed all of the claim. I’m hoping as time goes on I’ll see improvement in that department.
Insurer: MetLife
By: Dog parent
Super-fast response time!
I was incredibly impressed with how fast the process was handled with my claim. Great experience!
Insurer: MetLife
By: Cheryl
Easy app to understand submitting a…
Easy app to understand submitting a claim was really easy to do and they were very prompt and getting back to me when it was finally resolved.
Insurer: Spot
By: askandy