Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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So thankful for Trupanion
So thankful for Trupanion and so happy I decided to go with them for my pet insurance. They really came through when I needed them most. Exceptional customer service
Insurer: Trupanion
By: Marco
Fast claim review and easy reimbursement!
I recently switched to Spot from Trupanion and couldn't be happier. They were incredibly fast to review my claim and the reimbursement hit my account sooner than expected. Definitely do not regret making the change!
Insurer: Spot Canada
By: Lina N.
Disappointing experience
I’m very disappointed with my experience with Pets Best. First, their mobile app frequently crashes or becomes unavailable, making it impossible to upload claims when needed. A claims process should be reliable and accessible, especially when dealing with urgent pet health issues. Second, almost none of my claims have been completed within the promised timeframe. Instead, I repeatedly receive messages saying, “We Apologize For The Delay.” Delays may happen occasionally, but when it becomes the norm, it reflects poor service and weak claims management. Third, for my most recent claim regarding my dog’s mouth allergy, Pets Best incorrectly grouped it together with a previous seasonal paw allergy claim. These are clearly different medical issues, and this kind of mistake feels careless and unprofessional. Finally, I followed their instructions to mail an appeal letter to the Appeals Department, but the letter was returned because the mailing information was outdated. That means their own contact information was not properly maintained, and the appeal process was unnecessarily difficult and frustrating. Overall, this has been a very disappointing experience. I expected better communication, better accuracy, and a smoother claims process from a pet insurance company.
Insurer: Pets Best
By: Yu
Good customer service
Good customer service , quick reimbursement
Insurer: MetLife
By: customer
Support staff very helpful in…
Support staff very helpful in submitting claim forms. They also connect directly to the provider for information. Even though they are an online service they do provide humans for help when needed.
Insurer: Embrace
By: Bill Land
I have put in two claims over the…
I have put in two claims over the course of the past year and a half and both were handled professionally and in a timely manner. I also like how easy it is to put in a claim. My refunds were received in a timely manner.
Insurer: Spot
By: Gina Medina
Communication is well executed.
Communication is well executed.
Insurer: MetLife
By: customer
The best and most responsive experience…
The best and most responsive experience I've ever had with an insurance company. And this includes people and pets. Claim service was easy. Payment was immediate.
Insurer: Trupanion
By: Robert
Great Experience!
MetLife Pet Insurance has a user friendly platform for submitting claims, and they are very responsive. You always know where the claim stands as far as processing, complete, etc. I would recommend them to anyone looking for insurance for your family pets!
Insurer: MetLife
By: JESSICA SENFTEN
Great responsive speedy policy
Speedy and responsive company. I have had no issues at all
Insurer: MetLife
By: Ellen