Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,749 total
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The customer service was great
The customer service was great, and she helped me with what I needed, to get claim processed.
Insurer: MetLife
By: customerKathryn White
ASPCA PET INSURANCE IS FANTASTIC
ASPCA PET INSURANCE IS FANTASTIC. The APP easy to file the claims. They always have my babies best interest at heart.
Insurer: ASPCA
By: Katherine Dinda
I recommend Healthy Paws to everyone I…
I recommend Healthy Paws to everyone I know that is looking for pet insurance. Supper easy, are very clear up front regarding what they cover and most importantly they are prompt with their payment’s which is so important with today’s economy and rising vet costs. They make it so pet owners don’t have to decide between stopping or continuing treatment and possibly losing a family member due to that decision .
Insurer: Healthy Paws
By: James Yertzell
The app is so user friendly
The app is so user friendly! It's easy to open a claim, upload the documents, and track the status of the claim.
Insurer: MetLife
By: Kris
Spot pet insurance rocks
After satisfying my deductible, the balance of my bill was deposited in my checking account. Best of all the website is easy to navigate through and real people answer the phone if you have any questions
Insurer: Spot
By: William Brose
Great customer service
Very helpful and resolved my issue in one phone call.
Insurer: MetLife
By: Kenzie
Always a great experience.
Always a great experience.
Insurer: MetLife
By: Jeanne Williams
Easy and Effective
Easy to submit claims digitally and clear EOB’s.
Insurer: MetLife
By: Heidi
Thanks
Clear, concise, direct instructions.
Insurer: MetLife
By: customer
Quote to coverage
First encounter went smooth, Eileen was very helpful and knowledgeable, helped with the changes we were not able to make online, confirmed coverage, cost and procedures. For a first call and dealing, I am impressed. Hope in the future it will be this smooth and easy
Insurer: Fetch Canada
By: Annelize M