Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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end of life claim
Already emotionally drained having just put down our mommy cat and paying 100% of bill once I returned home I called Trupanion to notify them of our loss and immediately was compensated for the claim. Employee was very professional and knowledgeable in assisting me.
Insurer: Trupanion
By: Carol
representative guided the process…
representative guided the process smoothly for us to sign up our pup. very clear and patient. thank you
Insurer: Nationwide
By: Judy
had embrace pet ins on my 2 pugs for…
had embrace pet ins on my 2 pugs for about 2 yrs my oldest 6 yrs old got cancer, they refused claim, then I made it to easy on them and canceled my policy, they just want you money!!!
Insurer: Embrace
By: Ed Brown
Melody Rose was thorough
Melody Rose was thorough, knowledgeable, and super friendly! Great job.
Insurer: Nationwide
By: TSC
Paid bills quickly and put the money…
Paid bills quickly and put the money into my account when I called answered my questions
Insurer: Trupanion
By: Lisa
Grateful that I have MetLife for my…
Grateful that I have MetLife for my dogs. My dog Libby needed TPLO and that is scry enough in its own. Your easy and quick claims process was fantastic and so appreciated. Thank you!.
Insurer: MetLife
By: Lisa
Highly Recommend without question!!
Trupanion was recommended by our original breeder and I’m glad we continued the coverage. Trupanion makes it super simple for you and or your veterinarian to access the website to file a claim if necessary. Hands down, best customer service & affordable coverage plans for your pet family member.
Insurer: Trupanion
By: Brian
Fast claim paid
All staff are knowledgeable and efficient.. claim was paid in a timely manner too.
Insurer: Pets Best
By: Christina J Hall
Constant errors with claims
So far this year you took the last portion of the deductible out three times and finally paid us back. Since then, two invoices were sent in..you paid the one and completely ignored the other. I called 4 days ago and the girl said it would be put back through..so far nothing. Not happy with the service at all
Insurer: MetLife
By: customer
Diarrhea
I have never taken out Insc. on my pets....this is the first time...everything went well for the first claim ..I just don't understand the decision of a preexisting condition for my dogs diarrhea/ diagnosis of worms worms in my specific case
Insurer: Fetch
By: Laura