Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Extremely helpful
Amanda was helpful , patient kind and professional! She is a true asset to your organization!
Insurer: Fetch
By: Ellyshattered_tatted
Embrace Answers
The rep I spoke to was very understanding and said to submit my claim for my lost pet again and she’ll see if they will honor it. Anytime I had questions they were there to help me . It’s great knowing the company is truly animal friendly !
Insurer: Embrace
By: silvia scotti
Affordable and easy Claim Reimbursement Process
Healthy Paws has helped to make a really difficult time more manageable. Just having piece of mind that we would have some financial support when our 1.5 year old cat had a serious health concern has been well worth the monthly cost of the insurance policy. Claim submission and reimbursement has been incredibly easy and quick, and communication is great. They care about our little Augie and want to make sure he gets the care he needs. I highly recommend Healthy Paws if you are looking for insurance for your pet.
Insurer: Healthy Paws
By: Kathryn Phipps
Bethany was great
Bethany was great. She answered all the questions I have for the policy and helped me understand more of the details. She even helps set up a future date for the policy to begin. Communication is way better than my current pet insurance company.
Insurer: Prudent Pet
By: Helen Lam
One of the best decisions we ever made.
Super easy to submit claims and getting pet insurance for our kitty was one of the best decisions we ever made. She had to have surgery and is now on prescription food. This insurance has drastically reduced the added expense of our out of pocket costs. Thank you MetLife Pet Insurance for always being there with kindness and compassion.
Insurer: MetLife
By: RW
Speedy and efficient thank you!
Speedy and efficient thank you!
Insurer: MetLife
By: customer
Everything about this company is worth…
Everything about this company is worth every penny I pay. Very quick response and convenient online service. Bravo!
Insurer: MetLife
By: John
The client service reps were kind and…
The client service reps were kind and quick. Thank you!
Insurer: MetLife
By: customer
Great customer service
Great customer service. Professional people and I use to work for Metlife as a recruiter.
Insurer: MetLife
By: Todd M