Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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Call was quick
Call was quick, answered all questions, and was able to help me with what I needed quickly
Insurer: Fetch
By: Christopher Wilcox
It was simple to file a claim online
It was simple to file a claim online. It was approved within 24 hours and the check was received within a week. It doesn't get much easier.
Insurer: Trupanion
By: Sharon
So easy to work with
So easy to work with Claims processed very fast!!!
Insurer: Pumpkin
By: Susan Baker
I was only a member since October 2025
I was only a member since October 2025. My dog had a full blockage of his intestines. They approved my dogs emergency surgery in minutes and saved his life. I will forever be grateful and thankful to them and customer for life.
Insurer: Trupanion
By: Michael MCALISTER
Love MetLife Pet insurance
Love MetLife Pet insurance! The app is super easy to navigate and they are so friendly! Super easy claims process!
Insurer: MetLife
By: Renee
Unlike other insurers
Unlike other insurers, I have no issues with claims. MetLife do what they say they will
Insurer: MetLife
By: customer
Life-saving coverage
My dog was having repeated episodes of respiratory arrest, and would have died that day without intensive in-hospital care and pricy specialized surgery. I was able to get him the help he needed with the help of VetDirect pre-approval, which processed in real time within a few minutes. There was no panic of whether I could raise funds while he was struggling to survive. It's a week later, and he's not just surviving but thriving.
Insurer: Trupanion
By: jen
Quick and easy!
Claims are very easy to submit! Reimbursement was quick!
Insurer: MetLife
By: Lauren
Skyrocketing premiums
They state they don't raise rates for claims, but my premium has tripled over several years. I reduced coverage from 70 to 60% recently because of cost, changed my mind, called back the SAME DAY and they won't allow 70, 80, or 90% coverage anymore. When you ask them why you just get nonsense answers with no evidence such as "rising veterinarian costs, local rates". They have corrupt business practices and then you're stuck with them.
Insurer: Healthy Paws
By: Christina McDonnell
The service I have received over the…
The service I have received over the past several years has been excellent! Great communication and customer service. However, I feel that the premium rates have skyrocketed to the point where I'm paying a whole lot more and getting a whole lot less. Monthly premium went from around $160 to over $240!! There have been no big claims at all! I had no choice but to cancel.
Insurer: MetLife
By: J Lomeo