Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Yaz made it so easy
Yaz made it so easy! Splendid Customer service!
Insurer: Nationwide
By: Andre
10/10 Experiences with Met Pet
When you have a sick family member (pet) I feel like Met Pet gives you an extremely secure piece of mind. They paid out every claim I submitted and for sure helped save my kittens 🐱 life. He had FIP a deadly disease that only a small percent of cats get and an even smaller percent survive the medicine is thousands of dollars and I’m grateful for having the insurance. They also paid out the claim very quickly !! I recommend Met Pet to ALL of my friends with pets 10/10!!
Insurer: MetLife
By: Jess
I signed up for spot insurance when i…
I signed up for spot insurance when i got my french bulldog puppy. He is 7 months now and i have submitted quite a few claims with no issues at all. They were completed within 3 to 5 days and i got the payment within a day of the completion. Also any questions i have i just call and they are all so friendly and helpful. Im very happy with this company.
Insurer: Spot Canada
By: Andrea
Response time is decent
Response time is decent. Direct deposit refund is quick after claim's completed. I don't like the drop down menu options for reason for claim. Everything doesn't fit into the options, and there is no option for 'other' to explain on the initial drop down.
Insurer: Spot
By: SF
Aileen Andino was very professional
Aileen Andino was very professional, polite & very knowledgeable about the Insurance. It was a pleasure speaking with her. I am glad I called.
Insurer: Fetch
By: Ray C
Worst insurance
Worst insurance Honestly I’m looking at a better option they don’t communicate they just make their decisions. They don’t inform themselves correctly.
I love how I pay for a service and get…
I love how I pay for a service and get the best service as a customer, ive had the best experience
Insurer: MetLife
By: Joselito Gutierrez
Great service and Easy to use
Very Easy to file a claim on line and good follow up emails to view status - thank you for great service !
Insurer: MetLife
By: Jim Krieger
Happy with MetLife Pet Insurance
Met Life Pet Insirance has been great for myself and my pet Jackson. The ease of submitting a claim is 10/10. I receive continuous updates on the review of my claims and any payments are transmitted via direct deposit. My recent claim was processed and paid in a timely manner and I am thankful that I chose MetLife.
Insurer: MetLife
By: Jackson's Mom
Excellent communication and fast…
Excellent communication and fast response. True professionals. Had to call because I didn’t understand something woman walked me through it made perfect sense and I was all set. Only took a few minutes to hold for someone
Insurer: MetLife
By: Kerry Mosher