Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,749 total
Other Categories
Quick and timely response!
The Fetch app is easy to use and everything happens quickly in terms of contact about documents and reimbursements.
Insurer: Fetch
By: Rebecca
Terrible customer service
Submitted a claim that was denied because Spot transposed numbers on date of service so they said I hadn’t met the deductible when I had. Waited almost TWO MONTHS for this to be corrected and had to call multiple times. Finally got corrected and instead of direct deposit like every other claim they sent me a check by mail so I have to wait even longer. Very dissatisfied and will likely be canceling my plan. I pay way too much to have to fight this hard to get my reimbursement, especially when it was YOUR ERROR! Also, get an email! Working people don’t have time to sit on the phone to keep calling you.
Insurer: Spot
By: Christina
Claims
On line claims was easy once I figured it out. 2 of 4 claims were processed within 3 days and still waiting on 2 with no response as to the hold up on claims.
Insurer: Spot
By: Ginger
Quick claim processing and easy to…
Quick claim processing and easy to submit
Insurer: MetLife
By: customer
the best experience
the best, she's really kind and patient to explain everything
Insurer: Fetch
By: Natalia
Ripped me off
Ripped me off. I only had my policy a couple days and then they abruptly canceled it and kept my money. I tried to get in touch with them and they are not answering.
Insurer: Embrace
By: Vanessa Branson
The process to submit claims is easy…
The process to submit claims is easy and communicating with someone if we have any questions is also very easy. We’re very happy with this service.
Insurer: MetLife
By: Robert
Polite, Professional and Positive
The care and attention that the employees of MLP provide is phenomenal. They never fail to ask how my pets are doing and though I have some health challenged animals with many expensive needs, MLP has always covered my legitimate claims.
Insurer: MetLife
By: Clifford Smith
Very positive experience with Amanda...highly recommend!
I was fortunate to get Amanda as a Fetch specialist. She was very pleasant to talk with, very knowledgeable, answered all my questions right away. And all this being said, she was not pushy: I felt she really cared that I get the best insurance suited to me and for my dog.
Insurer: Fetch Canada
By: FLEURETTE
Very Satisfied, No complaints!
I always get through to representatives and everyone always been respectable and helpful. First I was nervous switching over from ASPCA to MetLife because there was controversy about giving explanations before things are covered and to be honest with you ASPCA would just review the invoice on their own and just pay it out based on category of the invoice and I thought I was going to have a lot of issues cuz I do have an existing dog however due to a certain qualifications of my policy so far unfortunately even though I had to submit quite a few claims MetLife has been timely and paid me back everything I was owed to the cent based on the coverage I chosen and I am very pleased. I am very glad I switched over and they definitely seem to be a lot more flexible and affordable.
Insurer: MetLife
By: Michele