Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Do NOT recommend
My advice is to stay far away from Healthy paws. I would recommend Insurance through Chewy or Lemonade or Pumpkin. Healthy Paws pretends to act concerned about your pet, but fails quite often to back up that “concern” with action. Every time a claim is submitted, instead of sympathy, concern or basic human decency, I am inundated with notices informing me that it is “illegal to submit fraudulent claims” (which in no way is what I am doing. I am simply submitting a claim for reimbursement for medical care and medication) along with demanding that I perform additional veterinary visits to force my vet to do lab work to substantiate something as simple as an antibiotic, when lab work is not necessary and puts my pet through undo stress and also which is a higher cost. And Healthy paws does not reimburse the cost for vet visits, so they are happy to require additional services like this because they believe that you cannot afford additional visits to the vet, hence will resign and give up on getting your claim reimbursed. Additionally, premium fees go up annually based solely on your dog’s age, which is illegal, and there have been class action suits against them for this. I would not advise in anyway to trust Healthy paws with your animal’s health and safety. They will do anything possible to get out of paying a claim and when you are going through a difficult time, instead of getting any sympathy or support, you receive threatening and insulting email correspondence and a refusal to simply honor the policy. They do not cover vet visits. They do not cover any prevention and when your pet is sick and the last thing you can do is think about submitting a claim, you get a lot of red tape, hassle and accusatory language. ‘Very strongly advise against Healthy Paws.
Insurer: Healthy Paws
By: Barbara
Very good
Very good, stress free experience. I am so thankful to Healthy Paws and the orthopedic team.
Insurer: Healthy Paws
By: Karen Carleton
Response time is great, HOWEVER....
Response time is great. Payment is very fair, definitely according to the policy I signed up for. However, and this is a BIG however, the website is often very difficult to sign in to. I often get an error message, and it is sometimes days - not hours - later when I can finally get onto the website. This is a big red flag to me.
Insurer: Pets Best
By: Irish Lass
Easy to get my new African Greys…
Easy to get my new African Greys insurance set up. Excellent customer service during set up and I’m very happy with the coverage I was able to get my new girl.
Insurer: Nationwide
By: Missi
Great Service
The customer service team was very helpful and quick to remedy my problem.
Insurer: Nationwide
By: customer
Always super helpful and fast at…
Always super helpful and fast at processing claims. It helps me take good care of my pet family.
Insurer: MetLife
By: Ted Booth
Was friendly and professional
Was friendly and professional. Helped me with decisions and I didn't feel pressured. So far so good.
Insurer: Fetch Canada
By: Garnet Watkins
It was unexpected that my dog would end…
It was unexpected that my dog would end up with a lot of medical issues, but Healthy Paws has been amazing in processing and reimbursing. I am grateful.
Insurer: Healthy Paws
By: Lisa Dorris