Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Entire process was easy.
Entire process was easy.
Insurer: MetLife
By: Flav
Don't get spot pet insurance scam alert
Don't get spot pet insurance. This insurance company never approve any claim even it is valid and not pre existing. YOU ARE WASTING YOUR MONEY IN THIS COMPANY. IF YOU DONT BELIEVE ME CHECK THE CONSUMERS REPORT. THIS COMPANY SCAMS THEIR CUSTOMERS.DONT ADD YOURSELF TO THE PEOPLE THEY HAVE VICTIMIZED.
Insurer: Spot
By: Arnold Adriano
Significant positive experience
HPaws has been a tremendous support to us. We adopted a rescued street dog who appeared to be in good health, with no issues. However, as he aged, he developed numerous issues with his kidneys, teeth, and more. Fast forward to a broken toe, GI infection, and cancer diagnosis and we were looking at significant vet bills. HPaws really stood beside us as we moved thru life with him. They accepted our documentation, quickly processed claims, and made the difference between affordable health care for our boy and a significant financial impact to us. Yes, our premiums went up. But that was understandable, given his situation. Bottom line: We can't say enough good things abt our experience. Insurance thru HPaws was one of the best decisions we made.
Insurer: Healthy Paws
By: Donna D
I'm happy that the policy was explained.
I'm happy that the time was taken to explain the policy that I need!
Insurer: Nationwide
By: Darryl Ifkovic
Highly Recommend this 5 Star Company
Healthy Paws addresses claims quickly and adjudicates them promptly. I have recommended Healthy Paws to all my family and pet rescue friends. I cannot say enough positive about my experiences with this company and highly recommend them for anyone's pet insurance needs.
Insurer: Healthy Paws
By: Julie Antunes
The Sales Rep Rebeca
The Sales Rep Rebeca! She was very very helpful with my 7 Furbabies. She broke it down, even gave me suggestions. She was wonderfull and I went with Prudent because she helped me through it. I check out 4 other plans and I had to go on line and figure it out for myself. She was right there helping me. I am with SPOT and I was looking for a greater amount for my cat.
Insurer: Prudent Pet
By: Anton S
Healthy Paws was amazing
Healthy Paws was amazing. Our French Bulldog Mia out of nowhere developed glaucoma. Tried desperately to save vision and it was not in the books. Recently had eyes removed. Healthy Paws was excellent on responding quickly and paying. Don’t know what we would have done without them
Insurer: Healthy Paws
By: Eugenia Buzanowski
Handled our claim with thoughtfulness as well as efficiency.
We recently had to say goodbye to our faithful dog Nelson after several visits to the vet. Embrace handled our claim almost immediately. They sent a thoughtful message with condolences and were very help during this difficult time. They also took the time to remove Nelson from our account so I did not have to worry about getting that done, and applied a credit for the remaining days of his coverage to our account for our other dogs.
Insurer: Embrace
By: Sarah Walker
Very happy!
I’ve placed 2 claims in the year that I’ve had coverage. They were handled promptly, professionally and efficiently. Thank you!
Insurer: MetLife
By: Kathy
Love how quick you got back to me on…
Love how quick you got back to me on the claim I submitted. There was a problem with not getting reimbursed for the yearly exam. I contacted Spot and after review the exam was covered.
Insurer: Spot
By: Sonja Paul