Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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They are right on top of things and…
They are right on top of things and they are ready to also take your calls if you have any issues.
Insurer: MetLife
By: Juana Howard
Excelent information
Good communication and good insurance company.
Insurer: MetLife
By: Jorge Ramirez
Excellent customer service and quick…
Excellent customer service and quick approval of a claim. I consider it a very professional company.
Insurer: Spot
By: Jose Gonzalez
MetLife has been great
MetLife has been great. Always fast to respond. They are honest and straightforward. Our claims are processed quickly.
Insurer: MetLife
By: Ken Muller
Amazing experience
Amazing experience. Payment was easy and quick. They even made pre-approvals easy. I was introduced to this insurance through my neighbor who loved it. Now we do too. Highly recommend SPOT!
Insurer: Spot
By: R C
I’m Done
I had no problems the first few years.I've been a customer for 8 yrs.Last year or two I could never get the claims for my two dogs approved because you were never satisfied with the receipts and invoices I sent you.Now I had issues with taking the pics on your app. I took the pics over and over again yet they were never good enough for the app even though they looked perfect to me. I called support and had to talk to someone that I could hardly understand.i was told to email them.i did that and finally got one approved and waiting on payment. Got an email today telling me i needed to resubmit the 2nd claim because the email I sent didn’t have the attachment with the receipts. I pulled up my copy of the email and it’s all on there so I resent it.I forgot to mention that my vet had also sent all the info to begin with. I’m waiting for these claims to go through and after eight years I’m done.What I’m paying is way more than I ever get back and I can’t deal with these issues anymore.It should not be so difficult to submit a claim.
Insurer: Pets Best
By: Kathleen Baswell
Donna was very pleasant and answered…
Donna was very pleasant and answered all of my questions. She also emailed me a copy of Penney’s policy! Thank you,Mary Boynton
Insurer: Fetch
By: Mary Boynton
Love it that Trupanion will directly…
Love it that Trupanion will directly pay my pet hospital and tell them immediately what they will pay. Very helpful.
Insurer: Trupanion
By: Sheri
Shady practices
When a rep can’t answer questions, they just hang up. My claim was initially denied because one of your adjusters changed the reason from a covered accident claim (ingestion of a foreign body) to an illness (gastrointestinal infection) despite the supplies documentation clearly stating the reason for the emergency visit. Shady practices to avoid paying for services that my insurance should cover.
Insurer: Pets Best
By: Erin Magaw