Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
Other Categories
Amazing web site..
Amazing web site... easy to use, to check status, submit claims and payment of claims is fast.
Insurer: MetLife
By: Martha Reyna-Medina
Danny is great
Danny is great, apologies for the potentially low review. You guys need to fix your CS system. I pressed 1 too late and was not able to leave a review? May have left a 1 of 5. Just have it repeat please. Thank you.
Insurer: Fetch Canada
By: Brenton Carvalho
Met Life is so easy to work with
Met Life is so easy to work with, filing a claim is very simple and the turnaround time is great!
Insurer: MetLife
By: Andy
Top notch Professional Company
Had to have unexpected surgery on our 4 year old Lab mix. Communication and timely payment of claims made the whole process less stressful. She is doing well and on her way to a great recovery. Thanks Met Life Staff
Insurer: MetLife
By: Tony
They have been very responsive to me…
They have been very responsive to me when I have submitted claims.
Insurer: Spot
By: Jill Billhofer
Amanda Mello was great to work with
Amanda Mello was great to work with. She transferred ownership of the policy over to me on our new dog. She answered the questions I had very clearly.
Insurer: Fetch
By: Debbie Hall
Pumpkin has been amazing for me and my…
Pumpkin has been amazing for me and my fur babies!!!
Insurer: Pumpkin
By: Devencia Kreuz
What a scam
What a scam. Yes they are too good to be true as the rates are low but customer service is horrible. I switched my bank account and they didn't take the payment out of the right account. I called right away and provided proof this was their error and they sent it to collections and cancelled my policy resulting in a bad rating and NSF on my insurance. Customer service told me when following up for the 4th time, that if it was important that I could follow up on their general line. Reply to their comments. I did follow up. So many times. It didn’t get me anywhere but a collection company calling me everyday and an outrageous amount of insurance payment for the NSF.
Insurer: Sonnet
By: Pamela A
Made the claim process very easy and…
Made the claim process very easy and straightforward which helped make the unfortunate situation with our pet easier to handle.
Insurer: MetLife
By: Robby
Trupanion helped us in a very stressful…
Trupanion helped us in a very stressful time dealing with the illness of our pet. If it wasn’t for Trupanion, we’re not sure what we would have done. We can’t thank Trupanion enough. Strongly recommend for your pets.
Insurer: Trupanion
By: Pleased Customer