Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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Not told if my pet has even been…
Not told if my pet has even been approved for insurance, no communication.
Insurer: Nationwide
By: chloe
Rep was good in explaining what I…
Rep was good in explaining what I needed to know. Thank you
Insurer: Nationwide
By: Richard Stewart
No live person in the claims department
My dog had ACL surgery which was covered but not the vet visit prior (which included office visit, x-rays, pain medications, etc. which was over $400). I called to ask which physical therapy was covered and they could not answer that until my dog had the PT and I filed a new claim. I asked to speak to the claims dept and was told there isn't a live human being in the dept to speak to. What? Then how do you determine what is covered and what isn't? There are numerous types of therapy I just want to know which ones are covered. I was told my dog has to have the PT and after I send a final bill (Lord only knows how much that will be) then they will tell me if it is covered. Not cool.
Insurer: Healthy Paws
By: Dianne Skripak Wilson
Claims experience and kind
Claims experience and kind, caring, professional customer support staff
Insurer: MetLife
By: customer
The representative was very helpful to…
The representative was very helpful to tailor the coverage to my pet’s need and she was easy to talk to and very sweet I enjoyed collaborating with her on this!
Insurer: Prudent Pet
By: Anonymous
Heathy Paws has been great
Heathy Paws has been great. I’ve filed four claims in the past two months and all were paid exactly as the policy stated without question within a day or two. We have been very pleased with the service we’ve received from Heathy Paws.
Insurer: Healthy Paws
By: Ruth Burgin
We love our insurance
We love our insurance have had no issues great service. And my pet is on the mend
Insurer: Pumpkin
By: Tina
You find any and every excuse to deny…
You find any and every excuse to deny claims. My pets are generally healthy and we take good care of them. I take them for a wellness visit and despite them receiving only routine care and me purchasing the upgraded our plan to cover wellness I get very small payments from you. I am not sure why I am paying $125 a month to you every month for you to reimburse me $40 for a $125 wellness visit for one pet. Seriously considering cancelling this.
Insurer: Spot
By: Andrea
Excellent and fast claims process
Our experience was excellent. We provided our trupanion information to the vet and they took it from there. The process was easy, extremely fast and no waiting for covered expense payment. You hope you never to use this coverage, but glad you have a reliable company when you do. We will totally recommend Trupanion to our friends and family for their pets.
Insurer: Trupanion
By: HARRY RIKER