Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Healthy Paws is so easy to work with
Healthy Paws is so easy to work with. Communication is clear and concise. I have been with them for almost 9 years and over several surgeries with my dog and they always do a great job.
Insurer: Healthy Paws
By: Peter J.
I’m very satisfied with Embrace pet insurance
I’m very satisfied with Embrace pet insurance. Submitting claims is very easy and the claims are processed within a few days. They’re very good on keeping me informed if more information is needed about a claim. I recommend Embrace pet insurance to my friends and family.
Insurer: Embrace
By: Rina Huezo
Pets Best reduced 4 line items on my…
Pets Best reduced 4 line items on my actual veterinary invoice by a total of $130 without my consent or any explanation. Their own website states they pay based on your “actual veterinary bill,” but they used their own lower amounts instead. I have filed complaints with the California Department of Insurance (CDI) and the Better Business Bureau (BBB). Do not trust this company.
Insurer: Pets Best
By: T Q
Very prompt
Very prompt, understanding and professional. I trust the company more than any other insurance provider
Insurer: Embrace
By: Edmund Piccolino
Highly Recommend Spot
I have had an excellent experience with Spot Pet Insurance. I have had Spot Insurance for years and this year is the first time I have actually used it. It took me a while to build up to my deductible, but I have a pretty sick 7-year old pup and we have not been able to identify the issue. The insurance is very quick to reimburse by direct deposit. The website is super helpful by allowing you to track your claims, etc. If you have a fur-baby and there are any illnesses it can cost hundreds to determine the causes - well worth it.
Insurer: Spot
By: Kathryn Eason
Very caring!
Very caring! When our beloved orange tabby cat, George, was put to sleep, the customer service reps were very sympathetic. Claim service was quick and easy. I would recommend Spot Insurance to my friends.
Insurer: Spot
By: Stacee Hipp
The best!
Amazing customer service whenever I need it. Filed a claim and it was approved within 48 hours and the money was in my bank account within the next 48 hours. Everything was plainly explained and it was such a pain free process. Could not be more pleased!
Insurer: Trupanion
By: K Warner
CLAIMS PROCESS
Just confused about how the claims are processed because I have two sitting there in queue and then I submitted another one and they've already paid me for it!! (which is awesome) but the other two are still just sitting there. When I called in the agent said well it just depends on if an agent picks them up or not to process them. It can take two to four weeks and up to a month she said. 😏🤔
Insurer: Spot
By: Kathi in Texas
Took repeated submission of data (which they did not bother to read)
Claims requested they need more information so I contacted them and submitted the requested infodrmation. ] Again I got a request for more information. I spoke with a supervisor and AGAIN submitted requested information. AGAIN got a requst for more information. Spoke with another supervisor who said that CLAIMS had not yet looked at what we (supervisor and I) had submitted. AGAIN I got a request for more information. I BEGGED THEM to look at what had REPEATEDLY been submitted. Absolutely disgusting.
Insurer: Pets Best
By: Linda Ryder
Stress free coverage
This company has made it stress free to get health care for our terrier, even with multiple visits. Their communication, coverage and clarity makes easier to face animal health issues.
Insurer: Pets Best
By: Marie Anderson