Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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Claim denied
Horrible insurance! Signed up for insurance with Pets Best on 3/3. Brought our puppy home on 3/7. On 3/14 our puppy was having loose stools. We took her to vet trying to help our puppy and her new life with us. It was determined she was gassy. Fast forward to 3/18 when our new addition to the family started throwing up, lethargic, and was severely dehydrated. We rushed her to Blue Pearl Pet ER where she received care. I tried not to worry about the bill because I knew we had insurance on her. Our main focus was getting our puppy back to herself. I submit the claim to Pets Best Insurance where I was told that the claim was denied because it was pre existing illness and that the first claim was short of the 14 day window which in return denied our ER visit
Great customer service as always very…
Great customer service as always very polite and knowledgeable easy to get answers and fix any issues.
Insurer: Fetch Canada
By: Nikki Sharpe
Great Experience!
This was my first claim that I have submitted and was so impressed with how smoothly it was handled. It gave me some confidence that the next time will run just as well!
Insurer: MetLife
By: Angie
I can’t say enough how wonderful…
I can’t say enough how wonderful Embrace Pet insurance is I was with a different company for many many many years and I’m kicking myself for not going over to Embrace years ago. They have the quickest turnaround. They don’t hold up your claim for anything if you have all the documentation they send it right out no hassle. My only regret is that I never joined them years ago. I’m telling you if you’re on the fence and you’re debating about which insurance company to go to please give Embrace a try.
Insurer: Embrace
By: Jane Cook
Claims were very easy to submit and…
Claims were very easy to submit and money was reimbursed within less than 2 weeks. Very friendly staff on the phone answering questions. Highly recommend!
Insurer: Pumpkin
By: Sylvia
SPOT insurance responded to our claim…
SPOT insurance responded to our claim with Duncan in reasonable time.You always hope that your pet is safe, but that is not always the case. Knowing we had this insurance gave us some relief.
Insurer: Spot
By: Duncan
Kevin was extremely helpful and…
Kevin was extremely helpful and efficient!
Insurer: Nationwide
By: customer
Easy to use website
Easy to use website, have always been helpful with questions, claims are easy to submit and refunds are quick. The best!
Insurer: Pumpkin
By: Alex
Your company is great because of the…People!
Your company is great because of the caring people you have. Whenever I call to ask a question, they are kind and always helpful. The quick response when filing a claim is wonderful!
Insurer: Pumpkin
By: Eileen
You pay for what?
TERRIBLE experiences with them. You pay for coverage and they cover next to nothing. They keep trying to get you to upgade to something that doesn't cover what you need either. They deny often and you get tiny reimbursements. We are definitely looking elsewhere.
Insurer: AKC
By: Kayleigh