Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,749 total
Other Categories
Great Insurance
Love having pet insurance. Never have had before . And I as so very happy I went with pet insurance this time. My fur baby has used it all up this year. I'm praying we don't have to really use it this next year. We have had a rough year this year.Thank you Met Life you have done a great job taking care of my boy Dennis the Menace
Insurer: MetLife
By: Diane Ringeman
Not a good experience with the underwriting team’s lack of communication
The underwriting team provides limited information regarding additional documentation and doesn’t respond to requests for clarification.
Insurer: Nationwide
By: Jess
Healthy paws is amazing
Healthy paws is amazing! Its easy to submit a claim and their processing turnaround time is same day. We couldn’t be happier with their service.
Insurer: Healthy Paws
By: customer
Great experience
The woman I spoke to was patient and understanding. Was willing to break down information provided
Insurer: Nationwide
By: customer
Amanda was amazing!
Amanda was amazing with helping me with my pet's insurance. She clarified every question I had and met my every need. She made this process really easy.
Insurer: Fetch
By: Emmanuella Sanchez
MetLife Pet insurance is amazing
MetLife Pet insurance is amazing and I highly recommend them. My Ginny was diagnosed with Indolent T-Cell lymphoma and they have covered diagnosis bills, treatment bills (monthly), and even her prescription food. All claims were easily submitted online and paid very quickly! I would give them 10 stars if I could.!
Insurer: MetLife
By: customer
Thank goodness for Dog insurance with Embrace
My dog was hit by a car and Embrace were very helpful when I called them about this. I submitted all the paper work and received payment within a few days. Would recommend them Easy to use system for claims and extremely polite staff.
Insurer: Embrace
By: Leanne
Rosie was very knowledgeable and…
Rosie was very knowledgeable and helpful.
Insurer: Nationwide
By: customer
Customer Service was very helpful and…
Customer Service was very helpful and knowledgeable
Insurer: MetLife
By: Dan
Very pleased with Embrace
Embrace Insurance has a easy to use app for filing claims and they provide excellent communication about the status of a claim. I am very pleased with the coverage our policy has provided.
Insurer: Embrace
By: Ann H Davis