Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Amanda sent messages back to me to…
Amanda sent messages back to me to answer my questions and compared with other providers.
Insurer: Fetch
By: Donna Anderson
Healthy Paws was a lifesaver
Healthy Paws was a lifesaver! We had such a scare with our 12 year old Goldendoodle, Sunny. She ended up having to go to an emergency vet for emergency surgery. It was life threatening and they had to operate within hours of admitting her. Long story short, it cost so much money I was pulling out credit cards right and left. It was a blessing to only have to worry about saving our girl as opposed to the stress and anxiety of how to pay the expensive vet and surgery bill. Healthy Paws pulled through. You can count on them! Can’t say that about many businesses these days. Thank you Healthy Paws for being a trusted partner in the health of our Sunny girl!! We are back to enjoying our sunshine and hikes in Mt Baldy!
Insurer: Healthy Paws
By: Stacy Tripp
Up until our most recent claim
Up until our most recent claim, you have always been a 5. We received the auto reply when we sent in the recent claim and then heard nothing. I sent an email, no reply. Eventually looked on line. It said completed and the reimbursement amount, still no reimbursement. You are usually quick. Tried email a couple of more times. Corresponded online they said they would have someone contact me when they got in. I never heard from anyone but then the reimbursement was put in our bank account. I was very disappointed. I have recommended Pumpkin numerous times, and this customer service was just like the majority of other companies.
Insurer: Pumpkin
By: Polly Cobb
Richard was excellent
Richard was excellent, professional, and kind.
Insurer: Nationwide
By: customer
They give you such a difficult time to…
They give you such a difficult time to reimburse you. They also make scenarios in their head and give their self a reason to reject claims. One time I was rejected and the reason was because I was still in my initial waiting period, made no sense since I was already a member for 3 years. They reject you with the dumb jest reasons
Insurer: ASPCA
By: Amani Zindani
Melody was so nice and very helpful.
Melody was so nice and very helpful.
Insurer: Nationwide
By: Peggy
Christine was very polite
Christine was very polite, knowledgeable and helpful in deciding which policy to subscribe to for our dog. She did not make me feel rushed and took her time with any questions.
Insurer: Nationwide
By: JOHN SCHOFIELD
First off...
First off.... Snoopy is the mascot! The enrollment process was very easy. Detailed information provided and its wonderful you can customize plans to fit your animal's needs. I look forward to working with the claims department in the future.
Insurer: MetLife
By: Benita Barger
always super easy to talk to the…
always super easy to talk to the agents! they have had a solution to all of my questions and they’re super sweet 🫶🏽
Insurer: Fetch
By: Johnny Del Jesus
Called back several times due to…
Called back several times due to different questions and me being new to prudent pet insurance and was treated great and had all questions answered very kindly
Insurer: Prudent Pet
By: Blallyyahoo.com