Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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Great customer service and quick claim…
Great customer service and quick claim processing
Insurer: MetLife
By: customer
This company is giving big SCAM energy...
This company is giving big SCAM energy... there's no access to their portal, they have a new excuse as to why each day.. You can only submit a claim by emailing a generic inbox and then when you call you wait at least 45 min, only for them to say they can't see if the email was received. If you ask to speak to someone in the claims dept they will tell you there's no phone number to transfer you to... I guess those guys work in the Cone of Silence and never have to communicate with anyone else in the company. They drag out the claims process as long as possible so that they can collect as many monthly payment before you get pissed and cancel the policy. I have reporting them to the Federal Trade Commission and I encourage everyone to do the same.
Insurer: Pets Best
By: GypsyAnna
Out of all the pet insurance companies…
Out of all the pet insurance companies I looked into this one was the best price for what is offers. I like that there is not much of a waiting period. The customer service rep I spoke to, Amanda Mello, is super nice and very helpful and caring too. She made the process really easy for me. I like your enrolment process.
Insurer: Fetch Canada
By: Michelle
Excellent service...
Excellent service...
Insurer: MetLife
By: Rick Bonneau
Great Coverage and Easy Claims Process When My Dog Needed Care
I recently had to take my dog Murphy to the vet for a pretty rough visit. He was sick, needed an x-ray, several tests, and treatment for a double ear infection. The bill ended up being much higher than expected, but I was so relieved that our pet insurance came through. I submitted the claim and was pleasantly surprised that they covered about 60% of the total cost. The process was straightforward, the claim was processed quickly, and it made a stressful situation so much easier. I’m really happy with the coverage and grateful for the support when we needed it most.
Insurer: Healthy Paws
By: Tni Newhoff
Amanda Mello answer to all our…
Amanda Mello answer to all our questions. We feel very comfortable with her during the call.
Insurer: Fetch Canada
By: Céline Brochu
Jeremy was very knowledgeable and Helpful
Jeremy was very knowledgeable and put me in the right program for an our precious girl.
Insurer: Nationwide
By: TERESA TOOHEY
Thank you for always working fast on my…
Thank you for always working fast on my claims I have referred many family & friends
Insurer: MetLife
By: Suzette Contreras
Scam insurance
Do not buy. Everything falls into "not covered" for them. Even perfectly outlined first vet visit was not covered because they themselves put it in a different category. The money they were supposed to cover initially (around $400) included some tests and medication which, again, they wrote off as something else as to not pay for it. You get reimbursed for a stool sample per year, that's it.
Insurer: Nationwide
By: DoesntMatter
Not what it used to be
I’ve had Pets Best for several years, with four different dogs. Unfortunately, things have changed dramatically with underwriting and customer service for the worse. The final straw was denial of a claim for a broken tooth. Yes, I’m sure my dog chewed on something too hard and broke a molar. They denied the claim, stating that the condition was “caused by periodontal disease”. Other claims have been denied for reasons that I believe is due to aggressive pursuit and twisting of the “fine print”. The customer service is atrocious. The recording informs you that your wait time for help with a claim or exiting policy is a minimum 30 minutes, and to cancel a policy is 45. To get a new policy? Yeah, 10 minutes. Over the years, Pets Best was a good company overall for what pet insurance is for. Now I believe it’s been taken over by nothing more than bean counters.
Insurer: Pets Best
By: David D'Agresta