Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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Trupanion has always supported the…
Trupanion has always supported the medical needs for all the cats I have had (8 total over several years). They have been there for me for cancer, hepatic lipidosis, IBD, etc. It was comforting to not have to worry about claims processing during these times. They are always immediately responsive to my questions.
Insurer: Trupanion
By: Frances
Spot came through for us when our dog tore her ACL
Spot came through for us when our dog tore her ACLK and needed a surgical fix, took a bit of time but it was our very first claim.
Insurer: Spot Canada
By: Deb
I wish they’d send me a text and tell…
I wish they’d send me a text and tell me what information I need to get from my vet or contact him directly and get it for themselves
Insurer: MetLife
By: Patricia Bel
Josh Sabado was clear and concise
Josh Sabado was clear and concise! Made it super easy to decide on plan and did not come across as pushy at all.
Insurer: Fetch
By: customer
The response was immediate
The response was immediate. Thank you.
Insurer: Trupanion
By: GAIL
Very pleasant and helpful…
Very pleasant and helpful representative.
Insurer: Nationwide
By: Dianne
MetLife has always responded shortly…
MetLife has always responded shortly after I have sent in a claim - and have always provided complete explanation as to the refund I will be receiving and the reasons for their decision.
Insurer: MetLife
By: Marilyn
Alia is BEYOND AMAZING
Alia is a huge asset to Fetch! She was so incredibly patient, so wonderfully professional and so amazingly kind! If all customer service representatives were as well-rounded and skilled as Alia is, the world would be a far happier place, of this I am sure! Amazing job, Alia! You deserve all the accolades!
Insurer: Fetch
By: Tyler Vella
I recommend Trupanion to all our family…
I recommend Trupanion to all our family and friends with dogs as we are very happy with Trupanion. I have never been disappointed with the information I have been given to my questions. The staff at Trupanion is always professional and courteous.
Insurer: Trupanion
By: Judy Gallagher
Giving one star is generous
Giving one star is generous. Worse customer service, insane waiting times, claims dept asking for records they have ... the absolute worst. Save your $. Date of experience is every claim i submitted...so it was not a one off. Be advised...you are forewarned.
Insurer: Embrace
By: Vicky Harris