Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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My Expensive Frenchie
What an amazing company. I've been with Pets Best for six years and wouldn't have financially survived without them. I have a very high maintenance and allergenic girl that wouldn't have made it these last six years without frequent visits to the vet. Claims are easy with no questions asked...Other companies would have been justified to drop us with every other month vet claims, but they stuck by us only slightly raising our rates this year (2026) with a letter stating the increase was due to inflation and not our claim history. A company we will not leave. Heros in my book...
Good Experience
Quick turnaround time on claims submitted and good customer service when questions need answering.
Insurer: Fetch
By: Customer
The customer service agent was great…
The customer service agent was great from beginning to end
Insurer: Nationwide
By: Leila Kendall
Easy Process
Very easy to understand! And made so easy to sign up for!
Insurer: MetLife
By: JB
insurance that’s worth it and cares.
Normally any sort of insurance is a headache and you feel like you are getting ripped. But not with fetch. They are so lovely, responsive, understanding and quick! Their systems work well. I love the ux/ui of their app and the chat function. Communication with them feels human and making claims is easy. I had two insurances for my pet initially because I wasn’t sure but I ended up cancelling my Medibank insurance to keep only fetch and I couldn’t be happier.
Insurer: Fetch
By: customer
Always happy with Trupanion
Always happy with Trupanion. We have all three pets insured. Claims process is easy.
Insurer: Trupanion
By: KSH
Great service
Claims are reviewed and paid in a timely manner. They are reliable and consistent in what they cover. Customer service reps will also reach out at times to check in on your pet.
Insurer: Healthy Paws
By: B.L.S.
Thank you Healthy Paws!
Being a member of Healthy Paws was one of the best decision I have made. Thank you for helping take care of my French Bulldog. He is with us today because of you!
Insurer: Healthy Paws
By: Sean
Josh handled my new pet insurance very…
Josh handled my new pet insurance very quickly and efficiently
Insurer: Fetch
By: Kathy Yannotti