Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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Responses have been quick and fair.
Responses have been quick and fair.
Insurer: Spot
By: Kenneth W Turoczy
A cute new name!
I called to create a membership for a new puppy, but I also wanted to change this puppy's existing name. A guy named Ariel answered with a great attitude, and not only did he change the puppy's name, but he also walked me through the whole process of membership creation! I ended up with a big smile on my face, and my puppy with a cute new name. Thanks!
Insurer: Nationwide
By: Maria Hernandez
Not a great experience so far
My dog was treated at an emergency hospital and Healthy Paws did not cover the assessments made by the specialists to determine treatment. When I called, the person said that there was a mistake that was made and she would file an appeal. I checked back in the next day and the person gave me a different story, that the itemized bill from the emergency department looked like the exam was routine, and was not being covered. I asked about the appeal and she said she'd check. This seems unjust, to not cover what is part of an emergency situation, as I was initially told would be covered when I decided to use Healthy Paws as an insurer. I also don't like how I receive different stories and the first person I spoke with seemed irritated and talked over me, to the point where I had to tell her to wait and let me finish several times.
Insurer: Healthy Paws
By: Jane O’Donnell
Claim experience
I am truly grateful for PetsBest! My cat experienced a true emergency which was mostly covered. Without PetsBest, my cat may have had a different outcome as the surgery he required was not something I could afford on my own. PetsBest saved my cat's life!
Insurer: Pets Best
By: Patricia
Helpful support and professional customer service
The support line that I've called a few times has been great. The team at Met Life really cares and has been very helpful as I learned the Met Life system, portal, etc as a new Met Life member for my 4 pets.
Insurer: MetLife
By: customer
My policy helper
My policy helper, I think her name was Melody, was very nice and gave me the best options and coverage at the best price!
Insurer: Nationwide
By: customer
Repeated Bouts of Pneumonia
I am constantly recommending Pets Best to my friends and family who are pet owners or are considering becoming pet owners. Nearly eight months ago, I had to rush my dog to the emergency room because he was struggling to breathe. He was diagnosed with aspiration pneumonia and had to stay in the hospital for several nights before being sent home with antibiotics. A few days after the antibiotics ran out, he again started coughing and struggling to breathe and ended up back in the emergency room and hospital for a few more nights. This cycle repeated a third time before we found out he has Irritable Bowel Disease which was causing him to regurgitate. He was apparently inhaling some of his regurgitation at times, causing him to repeatedly get pneumonia. We're finally getting to the other side of things as we continue to consult with our regular vet and an internal medicine specialist, but we wouldn't have gotten this far without Pets Best. The bills for all of this treatment have been astronomical, but Pets Best covered our costs as outlined in our plan with no hassle or questions asked. It has been one of the best experiences I've had with any company and absolutely saved my dog's life.
Keeps me updated on the status of my…
Keeps me updated on the status of my claims and then the claims payments are very generous. Thank you for providing such fine service.
Insurer: MetLife
By: Dennis Leek
Ease of website and clear description…
Ease of website and clear description of everything
Insurer: MetLife
By: Jeff Greenberg