Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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They really stand behind their words…
They really stand behind their words and do as they claim! Truly a life saver (and a money saver) They are so easy to work with and really go the extra mile! Our dog acquired gastritis from indigestible treats! We had to take our girl to the vet twice and she had to stay over night at the animal hospital. Trupanion was with us every step of the way! They even helped the ladies at the front desk of the vets office set up the payment portal so that Trupanion could help pay even faster! They are like a trusted friend that is really there in the time of need! THANK YOU SO VERY MUCH!- to everyone who works at Trupanion! AMAZING!
Insurer: Trupanion
By: Arrella
Bluebelle now has pet insurance
I worked with Aileen Andrino, she was friendly, courteous, and efficient. I just signed up for this insurance so have no anecdotes to share. Hope all goes well in future if needed.
Insurer: Fetch
By: Olivia Moses
I am so happy that I chose Figo pet…
I am so happy that I chose Figo pet insurance for my three dogs. I never had Insurance before but decided to get it when my oldest dog turned 10. Right after getting the insurance, he tore his ACL and had to have surgery. Just recently, he toured the other ACL. Almost $20,000 in medical bills. Figo went out of their way to make sure my dog had coverage, even though there was a 6-month wait for orthopedics. He tore his first ACL after having the insurance just for a month. They worked hard to get him approved. I'm so happy with Figo. Their customer service is top notch. Always friendly and helpful. I had a couple of claims that were denied but I was allowed to appeal. I don't know what we would have done without Figo
Insurer: Figo
By: Anna Salcedo
Great Customer Service!
I had a question regarding on going prescription costs and received knowledgeable advice on how those costs are covered. I submitted my receipts and payments was almost instantaneous. Great customer service!
Insurer: Trupanion
By: Carmen
So easy and thorough
Working with Nationwide Pet Insurance is very easy to do online. Their website and digital forms are intuitive with easy-to-follow instructions. Their contact options for issues are thorough, and issues are resolved quickly. The price is extremely reasonable, and it's so easy to make a claim. I recommend them highly if you have beloved fur babies you wish to insure.
Insurer: Nationwide
By: Erin C.
Great Customer Service
I really appreciate the ease of submitting my claims and the quick reimbursement process. I also appreciate that when a claim is delayed, they reach out to you and apologize for the delay and give you an update. Great customer service.
Insurer: Pets Best
By: Consumer
missed my appointment phone call from…
missed my appointment phone call from Nationwide and was able to call back in and get help to add my new pet to my policy
Insurer: Nationwide
By: Leann Munro
Helpful service
I have been reimbursed in a timely manner when I make a claim. Also, if I speak to a live representative with any concerns or questions, they are always super friendly and helpful. The only negative to my MetLife pet insurance is the amount monthly payment has increased with each policy renewal. I feel that it is a bit excessive considering I have never made too many claims
Insurer: MetLife
By: claire
Opening a claim directly through the…
Opening a claim directly through the Pet Hospital was seamless and easy. Not having to stress about this during an emergency was a lifesaver.
Insurer: Trupanion
By: Daniel
My policy got cancelled because I…
My policy got cancelled because I didn't call in. This was not clear in the letter I received. I thought if I paid the premium, it would continue. I have a card on file. I thought my pets were covered and am pretty upset. Now I have to re-apply, which was also not clear. The web portal is lacking in a lot of options, including renewal and explaining the policy. I'm not clear if I am getting my UC discount.
Insurer: Nationwide
By: customer