Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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I think there is no reason that a…
I think there is no reason that a customer need to wait for 3 day to be approved.
Insurer: Nationwide
By: customer
Our English bulldog "Rugar" fell ill…
Our English bulldog "Rugar" fell ill one day. We needed to rush him to the ER vet. Rugar went in with a high fever, irregular heartbeat and other symptoms. For 6 days we heard off and on that Rugar was turning a corner. Turns out Rugar who was only 5 had sever pancreatitis !After day 6, he could no longer fight and we were with him when we let him medically go. Trupanion, paid their portion of the $29,900 dollar bill. Helped remove Rugar from the plan when he passed ,so we didn't have to. Trupanion was wonderful and without them we would never have had the chance of giving Rugar the chance to fight! Thank you Trupanion !
Insurer: Trupanion
By: Traci Stroub
Quick Call back and info I needed to…
Quick Call back and info I needed to deceide
Insurer: Prudent Pet
By: ralphdtel-one.com
Pleasant experience with our first few claims.
Easy to get in touch with a live chat customer representative. Claims are handled promptly within reasonable processing and review time. Communication has been quite good.
Insurer: MetLife
By: Merry C.
Excellent experience
The representative I spoke with was very friendly, professional, and thoroughly explained things.
Insurer: Nationwide
By: Tracy Mullen
Richard was great
Richard was great! Very helpful and kind
Insurer: Nationwide
By: Wendy F
Top-Notch!
Excellent insurance supported by first-rate service; what don't you understand?
Insurer: Trupanion
By: W. Stephen Coleman
Georgianas heart
When we found out our dog had mitral valve disease we were heartbroken. We learned that the drugs to manage this condition are very good and monitoring the condition is important. At every doctor or specialist visit Trupanion took care of the bill and our out of pocket expense was very low. Our Georgiana was doing well with her meds then her cardiologist suggested that she was an excellent candidate for the open heart procedure at The University of Florida which could repair the faulty mitral value. It would require a alot of testing and logistics to make happen. Also the procedure was between $45-50k. During our video conference with the doctors at The University of Florida they mentioned that in their experience Trupanion typically covers the procedure. Would an insurance company pay for such a pricey procedure for Georgiana? Yes, after submitting my preauthorization I promptly received an approval. The surgery came and went and Georgiana is doing so well that she is no longer on medications. Ten business days after the procedure, as expected Trupanion paid the bill. I want to thank Trupanion for their care for animals like my dog Georgiana. If you are wondering who to choose for to insure your pets health. There is only one answer, Trupanion.
Insurer: Trupanion
By: Michael Miller
Outstanding Customer Service!
Called to enroll my new puppy and had some extra questions about the Wellness add on. Amanda took her time to answer all my questions and also help customize my policy for Phoebe. As someone who works in a customer service focused industry it was refreshing to be provided with service I strive to provide to my customers. If I could give her a higher rating, I would!
Insurer: Fetch Canada
By: Kerrick Walsh