Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Nationwide Pet insurance is the…
Nationwide Pet insurance is the absolute worst company I have ever used. After over 12 years of paying yearly increasing premiums to keep my dogs covered no matter what, I had to call to cancel as my boy entered into palliative care. As I assumed I had paid for the month already I called to cancel knowing the next few days would be stressful and it would be easily forgotten. I told them that I would no longer need coverage after that day believing they would cover our final vet visit that morning. They decided to prorate my account for the month and therefore not cover his final $600 visit. I paid $1200 a year and of course they tried to keep coverage stating they would pay $60 towards cremation if I just kept paying over $100 a month, when I told them this made no sense they stated I wanted to cancel my policy for before his last visit for financial reasons, which was entirely not the case. They are a cruel and horrible company that is just looking to make a buck off animal lovers that care about their pets. Stay away from this company at all costs.
Insurer: Nationwide
By: Gabe King
It's kind of expensive with a golden…
It's kind of expensive with a golden retriever but the service has been excellent
Insurer: Trupanion
By: Pat Adams
I was very pleasantly surprised when my…
I was very pleasantly surprised when my vet did the necessary entries and Trupanion covered the percentage of the bills very quickly which saved me a lot of upfront expense and anxiety! The company certainly performed very well.
Insurer: Trupanion
By: Margaret
Great experience when making a claim
Great experience when making a claim! There were no problems and my claim was processed in a timely manner which I appreciate. Thank you!
Insurer: Spot
By: Robert
Excellence and efficiency of service in…
Excellence and efficiency of service in a timely manner servicing our claim and payment. Outdtandinf people at Trupanion.
Insurer: Trupanion
By: Fred
As promised
Easy to navigate site, prompt response.
Insurer: Fetch
By: Leo Heitlinger
ASPCA has been amazing to my pets
ASPCA has been amazing to my pets fast reimbursement with claims
Insurer: ASPCA
By: Winfire
Happy pet happy home. Thank you.
The people we talked too were very interested on our cat and seemed to show concern in their voice. Very smart about the company benifits for pet iwners.
Insurer: ASPCA
By: Louis Begnoche
Awesome customer service!! Amanda was so helpful in providing…
Amanda was so helpful in providing ample information to make an executive decision as to how to go about applying and obtaining the insurance required for Laya’s well being! Looking forward to seeing all of the benefits available through this wonderful app. Thanks again Amanda !💝
Insurer: Fetch Canada
By: Mariette renaud