Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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because you are always there for me…
because you are always there for me your service is grate I am happy that I got your insurance for my dog
Insurer: MetLife
By: customer
Healthy Paws is My Hero
Getting Healthy Paws pet insurance was one of the best decisions I ever made in caring for my golden retriever Maia. She's only 2 1/2 years old and was recently diagnosed with elbow dysplasia and significant osteoarthritis. I was devastated at the news! I bought her policy before her first birthday, so all the waiting periods were past. Healthy Paws has covered everything I expected them to with no additional follow up needed. They've been quick to process claims, easy to work with, and easy to understand. I am grateful to Healthy Paws for helping us navigate this sudden and unexpected turn. It's a heartbreaking diagnosis, but at least I know that she'll have great care with team Healthy Paws on our side. I highly recommend!!
Insurer: Healthy Paws
By: Theresa M
My interaction with Christine was…
My interaction with Christine was great. She was very knowledgeable and friendly!!!
Insurer: Nationwide
By: customerJ .Miranda
Stunned!
I stand Corrected. The claim was paid. I am stunned to read such positive reviews concerning timeliness and ease of the claims process. It has been nearly a month since I submitted my claim. I am having the exact opposite experience. I thought I was prepared and immediately forwarded pages of detailed expenses in excess of $20K for maximum reimbursement of $7K. The medical surgery provided is not known to be a from a pre-existing condition, so I am frustrated with their “fishing expedition” to obtain medical records from the first 6 months of her life. My pet has been insured with Spot for more than 2 years. She is 3 1/2 years old. I have not submitted any claims.
Insurer: Spot
By: S S
Super easy & fast sign up!
It was great to go online and enter everything easily and start coverage! I feel so much better now I know it’s done & going into process! Life is busy, who has time to follow up etc! It’s done! Boom, next!
Insurer: MetLife
By: Goth Mom
Healthy paws has been phenomenal
Healthy paws has been phenomenal! I have two dogs- one with a lot of medical expenses over the years and healthy paws insurance has made paying medical bills possible and I would be lost without this insurance! They are responsive, the process for submitting claims is extremely quick and easy, and I’m reimbursed so quickly- sometimes within a day!
Insurer: Healthy Paws
By: Samantha Wilson
Amanda was calm
Amanda was calm, kind and well educated on the Fetch policies. Had such a great experience with her
Insurer: Fetch Canada
By: Danielle Belanger
Answered all my questions and explained…
Answered all my questions and explained the plans and costs
Insurer: Nationwide
By: customer
Best Pet Insurance Ever!!
After having to deal with the uncertainty of what was going on with my cat Louis and what the expense would be, it turned out to be a pleasure from submitting to receiving the payment. Just the fact of knowing you have reliable pet insurance eases the burden. As always, submission was super simple and payout was quick!! Best pet insurance company ever!!
Insurer: Healthy Paws
By: Kathy Stross