Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,749 total
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very good service
i’ve always been very happy with the ASPCA services and that is why I continue to use them for my new pets. It is easy to communicate with staff and prompt responses are always received.
Insurer: ASPCA
By: Francine
They can can’t answer my questions
I keep calling I get no answers today. I got put on hold and then to a voicemail which no one’s responded to. I haven’t paid any of my claims since August so I would say I am not a very happy customer. They used to be great, but now not so much..
Insurer: Embrace
By: Angela Caprara-Kite
Very informative representative
Very informative representative
Insurer: Nationwide
By: customer
I am going to be honest
I am going to be honest: I was worried. But my first claim ever submitted was so easy and the wonderful employees at Embrace processed it so quickly, delivering me a comprehensive breakdown and everything and a quick return on my refund. My pup needed extensive testing with a specialist and I would do anything for him. Embrace gave me peace of mind that I could do that and more within my policy and have the financial help I needed to do it. I cannot speak more highly of Embrace and will continue to utilize their services for my pup now and my pups in the future.
Insurer: Embrace
By: Margo
An Awesome Experience
I want to express my sincere gratitude to the Amazing Amanda Mello, who was my representative today, for her supportive ability to carefully explain the plan and answer any questions that I had, which made my decision to choose Fetch the best one for my pet insurance needs. Customer service is very high on my list when it comes to services. Amanda was invaluable, pleasant, knowledgeable, and confident in sharing how the company's plans worked. It is nice to work with someone who is excited about their job. It speaks volumes about the company's reputation. I would definitely give Amanda 10 or 15 stars if that were an option. Thank you, Amanda!
Insurer: Fetch
By: Kim G.
Customer service representative was…
Customer service representative was excellent. Explained everything in detail.
Insurer: Prudent Pet
By: Thomas DiArenxo
Easy to use, almost perfect
Laid out easily. Took off a star because I had to chat to find out when the preventive policy would go into effect and it took a long time for someone to connect to the chat.
Insurer: MetLife
By: Jennifer Smith Braga
I've called twice with…
I've called twice with questions/concerns and was able to talk to a friendly yet professional woman. She was able to quickly help me both times to get me the answers I needed!
Insurer: Pumpkin
By: Jan
You make it easy to submit claims and…
You make it easy to submit claims and whatever documentation is necessary. Payments are simple, fast, clear. Love your service.
Insurer: MetLife
By: Cliff
I can’t get in touch with a live person…
I can’t get in touch with a live person the automated person can’t pull up anything extremely frustrating
Insurer: Nationwide
By: customer