Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Trupanion has been amazing!
Trupanion has been amazing! Submitting invoices is incredibly easy, and reimbursements are direct deposited within 24-48 hours. During a stressful time with my dog, that kind of reliability and speed made a huge difference and took the worry out of paying for medical bills. Customer Service has been amazing as well! Highly recommend!!
Insurer: Trupanion
By: bsllchurch
Fetch Assistance
Representatives addressed my concerns quickly and efficiently.
Insurer: Fetch
By: Victor Jacobsen
Top Service with Josh Sabado
I had a call with Josh Sabado this morning regarding details about the insurance, and he was able to get me all the details in a very prompt and professional way. Thanks to him, my Toy Poodle Sugar is now fully insured. Thanks S
Insurer: Fetch
By: Simon Antoine
The representative was kind, helpful and understanding.
The representative was kind, helpful and understanding. Especially that I was, and am emotional about my cat being sick and needing surgery, after his infection is stabilize with the antibiotics he is on. Trupanion processed and issued me payment for the first two visits expeditiously, I must say.
Insurer: Trupanion
By: Nancy
It was an easy process
It was easy to get a plan in place. Customer service is friendly and responsive if you have an issue. Plan was very affordable compared to other places I looked.
Insurer: Nationwide
By: C B
Embrace is a reputable company
Embrace is a reputable company. Their customer service representatives are knowledgeable, friendly and thorough. Billing it’s easy. Claims are easy to set up and clear to understand. Communication is timely. And the services they offer are comprehensive.
Insurer: Embrace
By: Lifelong learner
Trupanion has saved our dog’s life
Trupanion has saved our dog’s life. He has had multiple problems unfortunately but we have had perfect, rapid, just service from Trupanion. so glad we purchased this coverage
Insurer: Trupanion
By: Susan Fitzpatrick
Roger was so kind and patient with me…
Roger was so kind and patient with me and all my questions. He had all the answers. I feel like they have better pricing than other insurance companies I compared.
Insurer: Embrace
By: Jeannie Banducci
Quick and easy conversation
Quick and easy conversation. Pricing was great too.
Insurer: Nationwide
By: customer