Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Big trip off, don't pay, make up excuses
I submitted a simple claim related to my lab having an ear infection. Part of the procedure involved cleaning the blood out of his ears. It was a very bad infection . They claimed cleaning of ears was not covered ($170ish total) and denied claim. I bitched and they said give more info. They already contacted doc and knew EXACTLY what was done, which is what I submitted. These people are thieves and I will be filing complaints with Florida/Alabama/commiefornia authorities . DO NOT USE THESE SCUMBAGS.
Insurer: Lemonade
By: Michael
Excellent customer service
Excellent customer service
Insurer: Nationwide
By: customer
Great fast customer service
Great fast customer service
Insurer: Nationwide
By: customer
I LOVE Fetch Pet!!
I LOVE Fetch Pet!!! We had to rehome our Springer due to the face that my husband and I were in the hospital. She was insured through Fetch Pet. I spoke to av representative and they were so helpful as my husband passed away last week. I have rescued a new Yorkie and they helped me through the process. They are understanding and their customer service is top notch! I love them!!!!
Insurer: Fetch
By: Lin Fields
Simple and clear
Josh made sure I understand everything about the policy
Insurer: Fetch
By: Terie Slater Huston
I had such a wonderful experience today…
I had such a wonderful experience today with John. He was incredibly patient, attentive, and took the time to explain everything so clearly. You can tell he truly cares. Thank you so much for your kindness and support with Esmeralda!
Insurer: Nationwide
By: Claudia Stephens
Harley is five stars
Harley was friendly, patient, and answered all my questions and concerns. She was very knowledgeable. Thanks for making it easy to get my dog covered.
Insurer: Fetch
By: Diana
Amanda was up being outgoing and…
Amanda was up being outgoing and understood my sense of humor. I only had the one question regarding teeth cleaning and she answered it and then went on to give me much more information on the insurance I have selected which was great. I had done a lot of comparison-shopping and fetch fit the bill regards, and all the best to Amanda, Sylvia Armstrong.
Insurer: Fetch Canada
By: Sylvia
excellent service
excellent service, website very user friendly
Insurer: Spot
By: THERESA BEVERLY