Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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I filed my claim and they had me…
I filed my claim and they had me reimbursed in a day. They are so easy to work with.
Insurer: Pumpkin
By: Billie
Great assistance in providing care with…
Great assistance in providing care with billing
Insurer: Pumpkin
By: Brenda Wakefield
Pumpkin is very easy to use and I have…
Pumpkin is very easy to use and I have always had a good experience.
Insurer: Pumpkin
By: DIANA
Illiterate, unresponsive, impossible to navigate.
My claims person is an idiot. She is clearly unwilling or unable to read my policy. After 2 weeks of claiming I wouldn't have coverage, they finally read my policy and conceded that I do, in fact, have coverage. They have gone radio silent since Maki g that concession, phone number goes straight to voicemail, not answering emails, and will not provide any I formation on how to proceed. When I call the main line and explain this, the person operating tells me that it's not the fault of the claims adjuster, because even though they're the only person I am allowed to communicate with on this matter, they are in a work queue that prevents them from receiving or sending communications willingly. No communication, no coordination, absolute trash. Moving my policy away from this company ASAP and you should too.
Insurer: Sonnet
By: M Nn
Spot review
I submitted a wellness claim for my pup getting her first shots 5 days ago and I am still waiting for it to be assigned for processing. I called and spoke with their customer service representative and a supervisor who both told me that they can take upwards of two to four weeks to process a single claim. Spot claims on the internet that they process these in a few days. I can't believe this time frame when others pet insurance companies would have already processed the claim and reimbursed the customer, I am still waiting for it be assigned for review. Not a top-notch pet insurance company and I would not recommend them. For my first and initial interaction I am not impressed and they do not live up to what they state they will do in processing claims.
Insurer: Spot
By: Teresa
Pumpkin Insurance Helps Owners and Pets
As a veterinary professional of over 20 years I've seen my share of pet insurance companies. I chose Pumpkin because of the client experiences I heard, seeing their coverage, and ease of use for owners like myself and that they actually do what they say they will do as far as paying claims. Recently having some unfortunate health issues arise on my own pets I knew Pumpkin was there to help and they did not disappoint. I recommend Pumpkin to all my clients whether they have young or older pets. In a world now where finances play such a huge role in whether clients can do what they need for their beloved pet because of great insurance like Pumpkin it's a reassurance that help is available. Thank you Pumpkin
Insurer: Pumpkin
By: Brittany
Highly recommend pet insurance!
It was easy to add my new dog on, and the associate was informative and answered my questions. She helped me understand some benefits for existing polices that I have, that I was unaware were available benefits!
Insurer: Nationwide
By: Lauren
Highly recommend MetLife Pet – Compassionate and seamless support during a difficult time
I had to file my first claim for my cat, Joongbae Kim, after he suddenly became ill. MetLife Pet made the entire process so easy and fast. They covered everything from medical bills to the final farewell costs (euthanasia/cremation), which I truly did not expect to be covered. The fact that they automatically closed my policy and refunded the balance showed true care for their customers. It made a very difficult period much easier to handle. I highly recommend them to any pet owner.
Insurer: MetLife
By: Tjay
Lameness of one of back leg of my dog.
"I'm very happy to share that I had to take my Border Collie to the vet due to a mild injury, and to know that I have a great insurance that will cover extra exams it's a piece of mind. My vet prescribed an x-ray and medication and I didn't have to worry about not affording to pay it out of pocket. The claim process was very easy and fast. The answer came 2 days after I put the claim. "
The app needs some improvement
The app needs some improvement, I’ve never had success logging into it and am only able to use the actual website to access my account. It has been difficult to download the explanation of benefits after I’ve submitted a claim because it constantly runs into errors during download. I’ve also had to personally contact my vet to obtain SOAP documents in order to finish submitting my claims even though I can see that they have previously submitted it directly to MetLife. Makes the process more time consuming.
Insurer: MetLife
By: customer