Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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The people we are talking to and…
The people we are talking to and interacting with are empathetic and supportive of our situation and the claim process.
Insurer: Spot
By: Steven Arbenz
Frustration and headaches
I was very frustrated trying to get the documents that they wanted me to get. I would send information and I would get an email the next day telling me something was wrong with it. This was a fairly serious condition and the invoices were from over a month. I did not always understand what they were asking of me. I cannot begin to tell you how many times I contacted them trying to get everything done. I was extremely impressed with Joyel when we chatted online. She truly wanted to help me. I was so frustrated. We had a fairly serious problem that presented itself during a routine spay. Obviously, the routine spay was not covered under my policy and I knew it. But there was more surgery afterwards. I still don't totally understand why if they have to consult a specialist, it's not covered. Her case was fairly unique. This has been my payout since I first started using Trupanion with my first of three dogs in 2018. I am not sure that I got the date of the spay correct, but I did not want to go back through my notes and lose what I had written. We truly had at least 3 weeks worth of testing that followed that. Eventually they did cover everything except the specialist consult. Otherwise I would have given them a two. And the two comes from just the frustration of trying to get what they wanted in to them for the claim.
Insurer: Trupanion
By: Maggie May
Straightforward explanations of…
Straightforward explanations of different types of coverage. Waiting time explained well.
Insurer: MetLife
By: Cindi Hanshew
Simple and easy instructions
Simple and easy instructions, also this is our second pet being covered
Insurer: MetLife
By: Vern Andres
Thank you Trupanion
I had to take my dog Tuni to the ER 2 nights ago because she seemed to be in pain and it was not clear why. The whole process was scary. She appears to have a back issue with a vertebral disc problem. We needed x-rays and bloodwork and pain meds. The bill was close to $1600. The ER was able to direct bill Trupanion and this was a huge relief. They covered over $1000 towards the bill right at the time. My baby will need follow up but I am feeling less stressed because of having Trupanion.
Insurer: Trupanion
By: Laura
A very easy process during a traumatic…
A very easy process during a traumatic time.
Insurer: MetLife
By: customer
Competent Customer Service
The tech was able to anwer my questions and resolve my problem. He was professional, polite, and efficient. I only needed to update my information.
Insurer: Embrace
By: Darlene
Great Customer Service and claim are…
Great Customer Service and claim are processed quickly.
Insurer: Pumpkin
By: Evelyn Nijem
Getting Pet insurance with Fetch is…Very easy and enjoying process.
Getting Pet insurance with Fetch is very quick and informative and the sales representatives are extremely nice and knowledgeable. We just added our second pup this year and couldn't be more grateful to now have additional pet insurance with Fetch. Thanks
Insurer: Fetch
By: TAB
So helpful
So helpful, knowledge able, wanted everything to be done for me. Thank you for all your help filing my claims.
Insurer: Trupanion
By: Carolyn Arthur