Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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I have been more happy with my service
I have been more happy with my service. It required 1 appeal for false pre-existing condition, but has been smooth since.
Insurer: MetLife
By: customer
Amanda was professional with a personal…
Amanda was professional with a personal touch. Very friendly and helpful. We ended up connecting on more than pet insurance, she was a pleasure to deal with
Insurer: Fetch Canada
By: Sandra Gill
Easy submission of claims
MetLife has been great- the ease of submitting a claim is wonderful and they seem to care about the health of my cat!
Insurer: MetLife
By: Monica
We had a few delays with processing…
We had a few delays with processing forms initially, but overall the experience of working with MetLife has been great. My dog's health issues have been stressful and I've felt a lot of relief knowing we don't have to fight to get our reimbursements.
Insurer: MetLife
By: customer
Easy to file, ask questions and get reimbursed
Easy to file a claim. Responsive to my questions. Reimbursement is fast.
Insurer: Trupanion
By: Brenda
Easy process from start to finish!
Easy process from start to finish. No red tape, just straight to the point. The app is incredibly simple to use, and submitting claims takes only a few minutes. Reimbursements are processed quickly, and the whole experience is stress-free. It’s so easy, your pet could practically do it! Definitely one of the most user-friendly pet insurance options out there.
Insurer: Fetch
By: Cleveland S.
Fantastic customer service!!
Fantastic customer service! Franklin was awesome!
Insurer: Nationwide
By: Lori
Recommend
Easy, relatively quick turnaround, helpful customer service if you have an issue
Insurer: MetLife
By: Laura
Claim
It was easy to submit and claim and claim was approved fast.
Insurer: MetLife
By: customer MM