Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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Excellent customer support
Incredible customer service. Prompt processing time and continuous customer support. Thank you so much.
Insurer: Pumpkin
By: Mary Shibley
The app is terrible, CS is great
The app is terrible. Every time I had to leave the app to get required information, the form I was trying to fill out was reset when I minimized the Fetch app. This applies to both bank information and claim information. It took a call to customer service to get a real story on what happened with my claim, as I got one email that said it was refused, and one that said it was approved. I do have to say that customer service was awesome. By the way, someone might want to proofread the email your company is sending out, as mine said, “Your feedback helps make for healthier pets and appier pet parents…” I assume that was meant to say happier pet parents.
Insurer: Fetch
By: Barbara
Great First Time Experience
We recently had our first experience filing a claim with Spot Pet Insurance, and we couldn’t be more grateful. Our golden retriever had a partial blockage, and the costs added up quickly—thank goodness we had insurance in place. Spot made the entire process incredibly easy. The claim was handled quickly, and the reimbursement helped relieve a lot of stress during an already difficult situation. We’ve owned many dogs over the years and never had pet insurance before, but this experience completely changed our perspective. We’re so glad we chose Spot and would absolutely recommend it to other pet owners.
Insurer: Spot
By: Maura Varley
They will cancel your plan. They canceled mine TWICE in TWO YEARS.
I asked Nationwide where I could give feedback to their decision makers and they sent me an email with this website, so...it's not what I asked for, but okay. Two stars because for the first couple of years, I loved being a Nationwide Pet customer and even recommended it to many friends. Now I deeply regret doing so. When I chose Nationwide for my new puppy in 2021, Nationwide said my Whole Pet with Wellness policy was "guaranteed for the life of the pet" and they said I would be "grandfathered in" should their plan offerings ever change. They literally sold me the product saying that. I believed them. That was a mistake. They broke their promises and assurances and in early 2025, "discontinued" our plan. They offered a much lesser plan and because my dog now had pre-existing conditions for any other insurance, I felt forced to take the My Pet Protection plan. Well guess what -- early 2026, I am notified now THAT plan is also being "discontinued." They then offer me a third plan in three years, at an astronomically high premium. We were forced to leave Nationwide and go to another insurance where now my dog has pre-existing conditions. I know none of this matters to Nationwide. But since they sent me this website to leave my feedback, maybe I can warn people considering Nationwide Pet -- DO NOT go with Nationwide. Their promises mean nothing. You cannot trust this pattern of behavior. Honestly I truly believe they want to get out of pet insurance entirely. Read online about all the pets and people they've hurt over the past three years. There are literally class action lawsuits being discussed. There are facebook groups and reddit threads where people trade horrible stories of how Nationwide screwed them over by canceling and discontinuing their policies. Nationwide's priorities are corporate profits. NOT your beloved pets. I will never trust Nationwide again for any form of insurance.
Insurer: Nationwide
By: Kira Innes
It was extremly easy to put in my…
It was extremly easy to put in my claim. It was handled quickly and paid exactly what I expected.
Insurer: Fetch
By: Linda
Great company!
Met life pet insurance agents are knowledgeable and caring, and took care of our claims quickly and accurately. They’re a great company and I would recommend them highly to anyone.
Insurer: MetLife
By: Ctp
It’s the first time I have ever had pet…
It’s the first time I have ever had pet insurance, and the fist time I ever had an emergency that really scared me with my golden retriever. I called to ask about filing a claim and customer service was amazing and guided me through exactly what I needed to do. The response time on the claim was so quick, I was amazed. So thankful to have my dog and to have had the insurance to assist with the emergency.
Insurer: Trupanion
By: Lisa
Ease of filing a claim
Ease of filing a claim. Swift response. Quick Resolution and payment of claim.
Insurer: MetLife
By: JEFF BLACK
Easy to submit claims
Easy to submit claims. Fast service and good communication.
Insurer: MetLife
By: customer
Best decision ever
The system is easy to navigate submitting a claim all the information needed is spelled out before you submit. The review and refund is super quick! This insurance for my pets has been the best decision I’ve ever made.
Insurer: MetLife
By: Cassandre Kowal