Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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I have been waiting since January to…
I have been waiting since January to get reimbursed for my veterinary visit. I paid $116 on my pets visit and I have yet to be reimbursed. I have tried to cancel my pet insurance over and over with no results. Keep getting the run around
Insurer: Embrace
By: Sheila
Everything as promised.
I have had this insurance for several years now and have never had a bad experience. The contract is very clear. There are no gray areas as far as I've ever seen. Once the deductible is met the process of submitting a claim and getting reimbursed is relatively quick and easy.
Insurer: MetLife
By: Daniel Allvord
rapid response on submitted claim
rapid response on submitted claim
Insurer: MetLife
By: Robert
Very pleasant to deal with after being…
Very pleasant to deal with after being a customer for 11 YEARS!
Insurer: Embrace
By: STan
Trupanion met all our needs when we had an unexpected medical issue for our dog…
Trupanion met all our needs when we had to take our dog to the emergency vet and the visit revealed a much more serious and unplanned issue that required surgery. Trupanion insurance was there when we needed the coverage. The claims process was easy and payments were received quickly. Because our veterinarian worked with Trupanion, the claims were submitted to Trupanion directly by the vet hospital. We appreciated the great customer service received as well.
Insurer: Trupanion
By: Ana Maria
I am always greatly appreciative how…
I am always greatly appreciative how all of my questions, concerns, and claims are satisfied quickly and in great detail of understanding.
Insurer: MetLife
By: KENTON
I had a lot of trouble filing the…
I had a lot of trouble filing the recent claim on line. After several attempts I finally printed and sent through the postal mail. So not very happy with online claim process. However once you received the paper copies you processed in a timely manner and covered the items in the claim. Money has now been direct deposited.
Insurer: Spot
By: Judith Binkley
Piece of Mind Pet Care
Besides being a trusted name in insurance, the platform is seamless to set up an account and log in to submit claims. The policy options are clear to understand and processing is fast and easy with multiple options for reimbursement. I can focus on Romy without stressing about her pet care.
Insurer: MetLife
By: Blanca M.
Disgusting unethical company that must be avoided if you love your pets
A horrible, dishonest company that only cares about taking as much money from you as possible. I wish I'd never signed up. First of all, they were recently sold or acquired by Chubb, and since then the customer service and coverage has gone way down and the costs have skyrocketed. They tried to force me to accept a new monthly premium that was more than twice what I was paying before every month for considerably less coverage. Also, no matter your deductible, they apply your *reimbursement percentage* to your net bill. So if your policy is for 90% reimbursement and you pay $500 for your pet's care (all covered procedures/medications under your policy), and your deductible is $250, you're probably thinking they'll reimburse 90% of the rest of your bill, which is $250. Except these greedy hacks actually reduce your entire bill by 90% before applying the deductible, so by their assertion your bill was only $450. Your maximum reimbursement will always be less because of their unfair math. I canceled my policy immediately and went to a competitor. Better coverage and a much lower premium. I really hope this company goes out of business for their predatory approach to pet lovers. I'm sorry for all the good-hearted people who work there but the company's soul is black.
Insurer: Healthy Paws
By: Anna