Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Your representative was very…professioa
Your representative was very professional as well as helpful with details to consider
Insurer: Nationwide
By: MAUREEN PORTER tahms
Super Insurance!
Pets Best makes it really simple to understand everything about their insurance and is quick to respond to claims submitted.
Trupanion Saved Puck's Life
Getting Trupanion ended up being one of the absolute best decisions I ever made. I'm sitting at home with my boy Puck right now because of Trupanion, no exaggeration. Pucks Parvovirus treatment ended up requiring over 2 weeks in the hospital, followed by in home care, and I couldn't have handled the financial burden without Trupanion on my side. They paid the vet directly as well, so I could focus on his care, not on the money. Words can not describe the level of gratitude I have for Trupanion after this experience. I recommend them with every fiber of my being.
Insurer: Trupanion
By: COLTON
Straightforward claims submission…
Straightforward claims submission process - my vet emailed me a copy of my bill that I was able to upload. ASPCA asked for a full medical history, but that was something they were able to access by contacting my vet directly, so it was not burdensome. Then the claim was processed and my payment was direct deposited into my bank in somewhere around a week total - I wish human health insurance worked this well.
Insurer: ASPCA
By: Adam Groff
MetLife pet has been amazing for us
MetLife pet has been amazing for us! Claims get handled super quick and efficient, it’s so easy to submit!
Insurer: MetLife
By: customer
The best pet insurance anywhere
The best pet insurance anywhere. Fast and responsive and I have never had any issue with a claim. Highly recommended!
Insurer: MetLife
By: Dave P
They are will to help pet owners to get…
They are will to help pet owners to get the best insurance and expediting bills pay on time.
Insurer: MetLife
By: Jeannette Flores
Incredible
Incredible! Best people to work with and fast claiming process
Insurer: MetLife
By: customer
Healthy Paws Coverage
Healthy Paws has provided coverage for my fur babies consistently. Reimbursements are timely and explanations for items not covered is clear. This company has been consistent with its service and has allowed me to focus on my fur babies instead of worrying about the finances.
Insurer: Healthy Paws
By: Pet Parent