Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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The best pet insurance HIGHLY…
The best pet insurance HIGHLY RECOMMENDED A+ i have 2 chows and this company has been the best yet!!
Insurer: Fetch
By: DERINDA Powley
They worked with my vet specialist to…
They worked with my vet specialist to credit what they would pay so that we only had to pay the difference. Also, I didn’t realize that they would cover some drugs and they were willing to tell me how long I had to obtain past invoices to get a reimbursement.
Insurer: Trupanion
By: Susan
The best pet insurance
Excellence customer service. Quick response on claims. Affordable. User friendly website. One of the best pet insurance.
Insurer: Pumpkin
By: LUCY
I recently adopted a kitten about…
I recently adopted a kitten about almost 6 months and the first 4 days we had him he was not eating I knew I needed insurance either way just to have for emergencies etc and when I decided to call a vet to have our kitten checked I also called Medlife to set up a policy to get him covered. The policy I chose would not have kicked in for 24 hours but when I told the representative that I needed to have our kitten seen that day because we felt something wasn’t right she worked out a small emergency policy to help me for that day with a small copay and it was a big help. The kitten did have an infection and needed antibiotics which did cost a bit. So I was so happy to have that coverage and have the kitten taken care of!! Medlife was awesome!!! Also filing the claim was easy with the help from the Vet and I received the refund very quickly!!!
Insurer: MetLife
By: Kathy S.
Exemplary Service and Follow Up!
I've submitted two claims to MetLife and both times they have been prompt in processing the claim and in sending payment and explanations for my invoices. Very easy process with excellent service!
Insurer: MetLife
By: Clare
Great customer service had patience to…
Great customer service had patience to answer all of my needs
Insurer: ASPCA
By: Brion Shibetti
Only insurance I trust!!
They are so fast- the process is so easy and has helped me take the best care of my kitties.
Insurer: MetLife
By: customer
Worth the expense
I purchased Trupanion insurance when I adopted my cat 10+ years ago. They have covered a surgery, follow up care, ER visits and monthly medication related to her medical conditions. Submitting claims has been easy online, reimbursement is less than a week. I also cannot say enough about the Trupanion staff. They are pleasant and helpful each time I have needed a human to answer my questions. It is expensive but compared to other plans, I found Trupanion to be the most comprehensive
Insurer: Trupanion
By: Peps mom
Excellent Customer Service
I filed several claims at once because I was very busy and a bit of a procrastinator. Over six months, my senior cat has had a kidney condition, a cystic growth on her mouth that was biopsied, and a urinary tract infection. After filing my claims, I received an immediate response, consistent updates, and payment within 3 weeks.
It was very easy submitting my claim
It was very easy submitting my claim, the turn around time for reimbursement was very quick.
Insurer: MetLife
By: customer