Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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Great Insurance
I have only had coverage a few months but the process for reimbursement has been very easy and helpful. Glad I researched my options for my new puppy when it came to pet insurance.
Insurer: MetLife
By: Donna
Have had very good experiences with Met…
Have had very good experiences with Met Life for pet insurance. Have had a policy with them for over three years now and never have had any issues!
Insurer: MetLife
By: customer
The reps are very helpful and…
The reps are very helpful and knowledgeable. The return policy is more than fair! 👍🏼
Insurer: MetLife
By: customer stars
Easy to use and request reimbursement
Easy to use and request reimbursement. Great terms and coverage
Insurer: MetLife
By: Marcia Fisher
Amazing experience
Fast, easy to use and amazingly kind customer service.
Insurer: Pumpkin
By: Michael
Amanda was great
Amanda was great. She was quick and assertive and found me the best package at a great rate. Thanks Amanda
Insurer: Fetch Canada
By: Yonas Menghisteab
Excellent customer service!
I worked with your representative, Alicia, about my policies and she was extremely helpful. She followed up with me as promised and went the extra mile to give me the best customer support. I truly appreciated her help. As a veterinarian myself, I am very happy with Fetch Pet insurance and have been a customer for years.
Insurer: Fetch
By: Liz D
Great customer service
Great customer service. Quick reimbursement. Im very happy with Pumkin and refer them to all my friends and family.
Insurer: Pumpkin
By: Koula
Good service and coverage.
Good service and coverage.
Insurer: Figo
By: Ann
Working with staff is always a good…
Working with staff is always a good experience! It’s wonderful to be able to talk to a real person!!
Insurer: Pumpkin
By: Phyllis