Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Yaz was helpful
Yaz was helpful, great, and informative. I’m only subtracting stars because the audio quality was horrible. The audio was very fuzzy, so it was hard to hear what Yaz was saying and I had to ask him to repeat himself many times.
Insurer: Nationwide
By: customer
Virtually all of my claims denied to to…
Virtually all of my claims denied to to assumption of pre-existing condition. I will appeal based on the actual facts and will see if Pets Best honors the claims. Claims that were paid were deposited into the wrong bank account even though the correct information appears in my on-line account.
Insurer: Pets Best
By: Michael Ibarra
Call was quick
Call was quick, answered all questions, and was able to help me with what I needed quickly
Insurer: Fetch
By: Christopher Wilcox
It was simple to file a claim online
It was simple to file a claim online. It was approved within 24 hours and the check was received within a week. It doesn't get much easier.
Insurer: Trupanion
By: Sharon
So easy to work with
So easy to work with Claims processed very fast!!!
Insurer: Pumpkin
By: Susan Baker
I was only a member since October 2025
I was only a member since October 2025. My dog had a full blockage of his intestines. They approved my dogs emergency surgery in minutes and saved his life. I will forever be grateful and thankful to them and customer for life.
Insurer: Trupanion
By: Michael MCALISTER
Love MetLife Pet insurance
Love MetLife Pet insurance! The app is super easy to navigate and they are so friendly! Super easy claims process!
Insurer: MetLife
By: Renee
Unlike other insurers
Unlike other insurers, I have no issues with claims. MetLife do what they say they will
Insurer: MetLife
By: customer
Life-saving coverage
My dog was having repeated episodes of respiratory arrest, and would have died that day without intensive in-hospital care and pricy specialized surgery. I was able to get him the help he needed with the help of VetDirect pre-approval, which processed in real time within a few minutes. There was no panic of whether I could raise funds while he was struggling to survive. It's a week later, and he's not just surviving but thriving.
Insurer: Trupanion
By: jen