Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
Other Categories
DISHONEST BILLING AND REFUSE TO HELP AFTERWARDS
I changed my credit card on file and for MONTHS they continued to bill the wrong card, and support claimed the card I could see tied to my account online was NOT in my account for billing. Refused to refund the charges to the wrong card and caused damage to my credit rating for something I did not do wrong. AVOID IF YOU LIKE TO BE BILLED PROPERLY.
Insurer: MetLife
By: sam
Reimbursements are quick and easy
Reimbursements are quick and easy! It was so easy to add a new pet to my existing account as well. Very pleased with Pumpkin!
Insurer: Pumpkin
By: Julie
Fast and prompt service
Fast and prompt service
Insurer: MetLife
By: customer
Easy and Worry Free
Pets Best has been incredibly easy to use and claims move quickly. We have 3 dogs and having Pets Best has removed the stress of having unexpected medical bills. We never have to say no to a test or procedure thanks to Pets Best having our back.
Insurer: Pets Best
By: Lauren
Super simple
The claims process was smooth and easy. Uploading my documents was simple. Understanding what was covered was easy. And getting reimbursed didn't take ages.
Insurer: Pets Best
By: Jamilya
Spot has always been a seamless and…
Spot has always been a seamless and helpful insurance for my dog and I. The app is extremely helpful and pretty much answers all your questions. Love it and will renew next year as well!
Insurer: Spot
By: Melissa Cuadra
always helpful
always helpful. Explained process
Insurer: MetLife
By: Jaime Hidalgo
Claim process
The app was down . So the claim process was slow .
Super fast response & support
Super fast response. All claims are thorough and detailed. We appreciate the hassle free and support. We are extremely thankful for Healthy Paws knowing that our dog, Fergus, is in good hands. Highest recommendation.
Insurer: Healthy Paws
By: Tu Do
I will score you with a 10
I will score you with a 10, but the time that Metlife take to process the claim is too long, and I had times that the App was not working well and I had to submit the claim via email which is worst.
Insurer: MetLife
By: Rossanna Morales