Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
Other Categories
Our Pet Insurance Experience
We had a very good experience getting pet insurance for our dog. The customer service agent was very helpful in describing the coverage and getting us a price that was definitely within our budget.
Insurer: Nationwide
By: Randy
We have had a Healthy Paws policy for a…
We have had a Healthy Paws policy for a few years now and no issues. Claims are handled in a timely manner and customer service is easy to deal with.
Insurer: Healthy Paws
By: Jeani
The company helped us in time of need
The company helped us in time of need. Once they became aware of dogs problem they worked directly with emergency and surgical staff. Answered the few questions I had promptly.Sure glad they were on our team.
Insurer: Trupanion
By: John H
Pet claims
Claim processed quickly. Great communication for missing items
Insurer: MetLife
By: Patricia
The agent was very helpful and…
The agent was very helpful and explained everything I needed to know thank you
Insurer: Prudent Pet
By: Elizabeth Merla
Rude customer service representative…
Rude customer service representative and very unhelpful
Insurer: Nationwide
By: Heather Sailor
Amazing support
The submission process is easy, and the live help with a vet was a lifesaver!
Insurer: MetLife
By: JessW
Fantastic
First of all I want to say, what a great sales representative I was dealing with. She is an exceptional employee you have here. Guard her with your life. Nadine Van Ness was a pleasure to deal with.
Insurer: Fetch Canada
By: John Wayne Malone