Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Important people to now when it comes to taken care of your pet
To be honest it’s to early to say but Caitlin was were well informed and had all the answers, I have a friend that has the same insurance and I went with her recommendation to obtain insurance for my Maltese 2 years old pup, she’s very informative and had the prices as well, I was happy to deal with her, it was a pleasure, sincerely ken martin owner of Sampson,Thank you very much.
Insurer: Embrace
By: Kenneth
Embrace is fair
Embrace is fair, fast, friendly! Get it if you dont already have it! We love this insurance!
Insurer: Embrace
By: Carole
It is easy and affordable
It is easy and affordable. They really treat me and my animal(s) well. Always very helpful.
Insurer: MetLife
By: JK
10/10!
Pet insurance through MetLife has offered us peace of mind that we’ll be able to manage any needs that might arise with our dog. The claims process through the app is incredibly simple and user-friendly. Overall, our experience has been a 10/10!
Insurer: MetLife
By: customer
Such a great experience
Such a great experience! I have adoro pet insurance for both my dogs and one recently had an ear infection. The claim was so easy to submit and was processed the same day! Highly recommend.
Insurer: Adoro
By: Lynn Thompson
Your agent was very helpful and patient
Your agent was very helpful and patient
Insurer: MetLife
By: Kathryn
Have been amazing to work with
Have been amazing to work with
Insurer: MetLife
By: customer
She is nice to help with animals
She is nice to help with animals
Insurer: Pumpkin
By: Abraham Orlando
Bad Billing Practice
I should have trusted that no publication had Nationwide listed in their top companies for pet insurance. Received a notice that my plan was not going to be renewed. I took that as policy would not be renewed. They AUTO-enrolled me in a new plan that was twice as expensive. Didn't notice until 4 months in that payroll deductions were still coming out. Even with no claims during the time with the new plan, they wouldn't back date my cancellation and kept payments until the cancellation date of today. Stay away.
Insurer: Nationwide
By: Tess Harrson