Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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easy access and prompt payment
Someone always answers the phone when I have a question and the payment is clear and prompt.
Insurer: MetLife
By: Nancy Tankersley
Wonderful Customer Service
Claims are very easy once setup with bank for direct deposit. Customer service is amazing! Always willing to help and very knowledgeable.
Insurer: MetLife
By: Dawn Brady
Deemed my dog with a “pre-existing…
Deemed my dog with a “pre-existing condition” which he did not have. They approved some of his meds and then told me it was a mistake! I cannot enroll him in any other insurance because of this. His vet even called them to argue the point that he did not have allergies. That’s why he’s still enrolled with this company
Insurer: MetLife
By: Vicki Cotugno
Very happy with the ease of filing…
Very happy with the ease of filing claims and getting questions answered. Thank you!
Insurer: Pumpkin
By: Marcia Stauffer
Terrible service
Terrible service. Denied my dogs broken tooth surgery even though it should be covered. The amount they were willing to pay didn’t even cover the deductible even though the surgery was $2000. Gingivitis has nothing to do with why his tooth broke and that is their justification for not paying.
Insurer: Fetch Canada
By: Riley Cronwell
Peace of Mind and Excellent Support
Trupanion's rapid response to our pre-approval and payment for services made a very stressful situation easier to manage. Adding more claims for the same injury was very easy and straightforward, and the chat support experience was excellent.
Insurer: Trupanion
By: Montana Customer
Prompt response and refund.
Prompt response and refund.
Insurer: MetLife
By: customer
MetLife made the experience very easy…
MetLife made the experience very easy and quick as far as uploading my pets forms from the vet. The reviewed the claims rather quickly and issued my reimbursement quickly. Although there was a small issue with the electronic payment but I received a paper check. All the same, it was a great experience and I’m glad my dogs are insured with MetLife.
Insurer: MetLife
By: Amanda Smith