Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,034 total
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I've had my soap provided because you…
I've had my soap provided because you emailed me and my vet, yetyou keep asking for it again like you don’t check your email. The vet sent it the day it was requested.
Insurer: MetLife
By: TINA R.
Perfect experience
Perfect experience, easy and fair! 👍👌
Insurer: Spot
By: Maria Mendez
It was easy and fast to get enroll my…
It was easy and fast to get enroll my baby thank you
Insurer: MetLife
By: Lola Valdez
Responsive and Compassionate
Pumpkin is responsive, and compassionate. We're very happy with the service and have recommended Pumpkin to family and friends.
Insurer: Pumpkin
By: Christina Romito
Customer service kindness.
Customer service kindness.
Insurer: Trupanion
By: Kimberly
First time to file a claim and it went…
First time to file a claim and it went very smoothly. We made a phone call and then filed on-line. Gives peace of mind that we have our much-loved little dog covered for accidental and special needs.
Insurer: Spot
By: RFC
Recent experience- Love it!
I recently called customer service and received excellent and expedient service. Trupanion is great! Also, pleasantly surprised when the hospital was able to submit directly while at my visit and things processed so smoothly. I am amazed and thankful every day that I have Trupanion for my Tito. Thank you!
Insurer: Trupanion
By: Annette Davis
Happy Pets…
So far we are very happy with the insurance communication especially with your Customer Service team and Claims department. Everyone is polite and knowledgeable.
Insurer: Fetch
By: Juliann
Very supportive
Very supportive, informative, easy to process claims, and receive expedient payouts. Highly recommended.
Insurer: Spot
By: Anne Mallett