Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
Healthy Paws makes submitting claims so…
Healthy Paws makes submitting claims so very easy. While visits to the Vet can be very stressful, it’s comforting to know that your claim submission will go smoothly.
Insurer: Healthy Paws
By: Fran
Fabrice Le-Morzellec made the quoting…
Fabrice Le-Morzellec made the quoting and enrollment process as painless as possible! Thorough explanation of coverages and policy limits, happy to work in my budget, and very patient with questions. Thanks, Fabrice!!!
Insurer: Fetch
By: Tabitha Blakemore
The representative was very helpful &…
The representative was very helpful & explained everything clearly.
Insurer: Nationwide
By: customer
Not told if my pet has even been…
Not told if my pet has even been approved for insurance, no communication.
Insurer: Nationwide
By: chloe
Rep was good in explaining what I…
Rep was good in explaining what I needed to know. Thank you
Insurer: Nationwide
By: Richard Stewart
No live person in the claims department
My dog had ACL surgery which was covered but not the vet visit prior (which included office visit, x-rays, pain medications, etc. which was over $400). I called to ask which physical therapy was covered and they could not answer that until my dog had the PT and I filed a new claim. I asked to speak to the claims dept and was told there isn't a live human being in the dept to speak to. What? Then how do you determine what is covered and what isn't? There are numerous types of therapy I just want to know which ones are covered. I was told my dog has to have the PT and after I send a final bill (Lord only knows how much that will be) then they will tell me if it is covered. Not cool.
Insurer: Healthy Paws
By: Dianne Skripak Wilson
Claims experience and kind
Claims experience and kind, caring, professional customer support staff
Insurer: MetLife
By: customer
The representative was very helpful to…
The representative was very helpful to tailor the coverage to my pet’s need and she was easy to talk to and very sweet I enjoyed collaborating with her on this!
Insurer: Prudent Pet
By: Anonymous
Heathy Paws has been great
Heathy Paws has been great. I’ve filed four claims in the past two months and all were paid exactly as the policy stated without question within a day or two. We have been very pleased with the service we’ve received from Heathy Paws.
Insurer: Healthy Paws
By: Ruth Burgin