Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Our first experience with pet…
Our first experience with pet insurance. Glad we made the decision to insure our two kittens as one incurred a serious issue requiring weekend emergency surgery. Claim process was straight forward and completed in 2 weeks by direct deposit payment. No surprises and customer service personnel are excellent.
Insurer: Pumpkin
By: CJ
WORST PET INSURANCE COMPANY EVER. STAY AWAY.
I am absolutely done with this endless incompetence. This keeps happening, over and over, and I am sick of chasing you to fix a problem that should have been handled correctly the first time, MANY, MANY YEARS AGO. Your so-called “support” is a nightmare—delays, excuses, and complete ineptitude at every turn. Fix the damn problem already! I will continue to make my situation known to others, showing just how inept you all are. Customers deserve solutions, not endless frustration. Enough is enough. Your repeated failures are unacceptable, and your negligence speaks volumes. This is beyond infuriating. Mic. Drop.
Insurer: MetLife
By: Corey
Great Customer service
Customer service rep promptly answered my call and all my questions and sent me information I requested.
Insurer: Pumpkin
By: LAB
Very friendly representative
Very friendly representative. She was very informative. Answered all my questions. Went above and beyond to meet my needs.
Insurer: Nationwide
By: Danielle
Pet's Best is with you every step of the way
Pet’s Best was recommended to me by my veterinarian, Dr. Lloyd Pilch, who told me: “Of all the insurance companies I’ve dealt with, Pet’s Best is the most reliable—quick to pay and without red tape.” He was absolutely right. I signed up based on his recommendation, and Pet’s Best has never let me down. When my dog Max was diagnosed with discospondylitis, I was devastated—but Pet’s Best supported us through every step, from MRIs to treatment. When he passed, they covered his euthanasia and even sent a heartfelt card, which meant so much to me. I’ve now insured three dogs with Pet’s Best and continue to be grateful for their compassion, reliability, and efficiency. The peace of mind they provide is worth every penny. I’ll always choose Pet’s Best for my pets.
Insurer: Pets Best
By: Scout
Exceptional!
Pet Best has exceeded every possible standard I can image. The online claims process is simple and straightforward. The claims have been handled promptly and the explanation of benefits have been presented in an easily understood fashion. My dog George has suffered through multiple surgeries and serious illnesses. It is a great comfort to know that with Pet Best I do not have to make any compromises in the quality of her care
Great Service
I spoke to Aileen Andino when I called to add my two new kittens to my account, since I wasn't sure the multiple cat discount was being applied. She quickly added it and got me set up, then tried to connect me with another department regarding my existing kitty's account. Since they had left for the day, she offered to follow up once they were back in the office - really went above and beyond!
Insurer: Fetch
By: Gena Simmons
Massive 62% Premium Increase With No Meaningful Notice — Extremely Disappointing Experience
I’ve been a Nationwide pet insurance customer for years, and what just happened with my latest renewal has completely eroded my trust in this company. My annual premium increased 62% in one cycle — from $495.99 to $780.96 — with no clear advance warning, no plain-language explanation, and absolutely no recourse or escalation process available. When I contacted customer service, I was told the increase was due to “state factors,” “breed factors,” and “territory factors,” but no one could explain why these suddenly justified such a dramatic jump. I was also told that individual policies cannot be reviewed, adjusted, or appealed — not even when the increase is this extreme. Even worse, when I asked about switching to a different plan, they couldn’t tell me which of my dog’s existing conditions would be excluded until after I canceled my current policy and reapplied. In other words, the only way to try to lower my premium is to gamble with my pet’s health coverage. This feels unfair, opaque, and deeply anti-consumer. I’ve now filed complaints with the Texas Department of Insurance, the Better Business Bureau, and the Texas Attorney General. I want other pet owners to be aware of how little protection or transparency they can expect if Nationwide raises their rates without warning. I strongly recommend looking at other providers before choosing Nationwide for pet insurance. I genuinely wish I had.
Insurer: Nationwide
By: Matthew Stogner
They have been so polite and helpful…
They have been so polite and helpful every time I call I love doing business with y’all
Insurer: Prudent Pet
By: annabarrieryahoo.com
Amanda was thorough in explaining my…
Amanda was thorough in explaining my policy and very easy to speak to. She answered all my questions and was just super friendly!
Insurer: Fetch Canada
By: Kayla Dewhurst