Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Pet’s Best Claim Process
I was amazed at how quickly Pets Best processed the two claims for my pet's well care visit. I didn't need to keep following up with them. Super efficient process, and I am happy with Pets Best pet insurance.
Terrible website and user experience
he website and overall user experience are very poor. I recently signed up for coverage and understand there’s a waiting period while underwriting is completed. However, I haven’t been able to find clear information about the policy—specifically what is covered and what is not. The links for “pre-existing conditions” and “see full list of exclusions” are not working, so I’m unable to review those details. Additionally, the site makes it difficult to complete basic tasks. I can’t locate my veterinarian using my ZIP code because my vet is outside that area. The dropdown and search functionality are confusing and don’t accommodate this scenario. The list should also be alphabetized to make it easier to use. At this point, it seems I’ll need to contact you separately to provide my vet’s information—something that should be handled directly online.
Insurer: Nationwide
By: THN
Great experience with Sonnet Insurance
Great experience with Sonnet Insurance. The online process is quick, easy, and very convenient. Pricing is competitive, and customer service has been helpful and responsive. Highly recommend!
Insurer: Sonnet
By: Ysf
Wonderful Experience and Speedy Claims…
Wonderful Experience and Speedy Claims management
Insurer: Spot
By: Adalberto Cruz
My entire data wipe out — and no help from Embrace.
I have been an Embrace customer for years, but the updated website has completely broken my experience. For the past three months, none of my data has been displayed on the website or the app. I can’t access my pet information, claims, or personal info—literally the only thing visible is my policy number. All of my old pet history is gone, so I can’t even check on past claims or records. I’m paying for a high-premium policy, yet the website and app provide zero functionality. This is incredibly frustrating. I reached out to customer service and tech support multiple times and received no acknowledgment or updates about fixing my data. It’s unacceptable that it’s so easy and fast for Embrace to collect my premium payments, yet three months have gone by with no response and no resolution. I am extremely disappointed and angry with this level of service.
Insurer: Embrace
By: Mary
Healthy Paws was just wonderful. Upon receiving Sheila 's chart notes and bills Healthy Paws processed my claims in just two days and payment was required in four days. Healthy Paws was caring
Healthy Paws was caring and supportive
Insurer: Healthy Paws
By: Angela
Highly Recommend
I am so pleased that Spot Pet Insurance is different from other ones I've tried. The claim process is easy and straight forward. I didn't have to jump through hoops to get my money. The process was quick. Thank you!
Insurer: Spot
By: Naheed
Very easy process
The experience was seem less and easy, and the coverage is great. I highly recommend if you are looking into pet insurance, you should look into what MetLife provides.
Insurer: MetLife
By: Chris George
Always a pleasurable experience working…
Always a pleasurable experience working with the Pumpkin team. Thank you
Insurer: Pumpkin
By: Karen dowling
I can’t believe you are asking me for…
I can’t believe you are asking me for my opinion. Especially after what your claims department put me and my wife through. Just look at all of the emails I sent to Healthy Paws claims dept. Trying to respond to their daily emails asking for records.
Insurer: Healthy Paws
By: Joe Morris