Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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So happy with it!
We've had Healthy Paws insurance for 8 years and are so happy that we made the decision to get it! Never had a single issue with them.
Insurer: Healthy Paws
By: AlexI
Very helpful and responded in a timely…
Very helpful and responded in a timely manner with my claim.
Insurer: Spot
By: Anita Jenkins
Still having issues with filing claims
Still having issues with filing claims. Site only wants to give you Vets name in drop down. Wont let you put in your own such a Petsmart. Cais are processed quickly but waiting fir the check is another thing entirely. Process could be more user friendly
Insurer: Embrace
By: Corinne
Spot Pet Insurance is awesome
Spot Pet Insurance is awesome. I received my reimbursement within a few days but then I misplaced the check! I contacted them and they graciously reissued me a replacement. Thank you so much for such a great service.
Insurer: Spot
By: Denise C.
We had good experiences the last two…
We had good experiences the last two times we called but a few times the rep was not giving me an answer. I knew I was covered but she was very short with me.
Insurer: MetLife
By: customer James J Chandler
Great service
Helpful customer support and explan what i needed to proceed with claim.
Insurer: Spot
By: Patricia Jones
Abysmal
Our dog was scheduled for a major surgery, with the understanding that insurance would cover it, as Trupanion had covered prior diagnostic procedures related to the surgery. The day before the surgery, we were told that insurance would not, in fact, cover the surgery, and that the previous claims in relation to the surgery were approved in error. Appealing it would've resulted in extra, unrelated procedures that might've resulted in us having the surgery covered - which was simply not an option given the time sensitive nature of the surgery. The surgery would've been a median of $14,000 out of pocket. To have to cancel the day of, despite both the vet and the surgeon's clinic reaching out to insurance to further explain why the surgery should not have been related to a "prior existing condition," was one of the most heart wrenching moments we've had as pet owners. Completely worthless service. We would be better off cancelling this insurance and setting aside the amount we pay monthly into a savings account to pay for all things out of pocket, considering that our pet's regular exams were not covered.
Insurer: Trupanion
By: Christopher
Even though call centers have scripts
Even though call centers have scripts, you cant teach warmth and interest in the caller. Each time I have called I feel valued and I appreciate being asked about my pet. It warms the transaction. I also hugely appreciate the team is in the USA. The quality is there vs. dreading to get through the call at other company outsourced centers.
Insurer: MetLife
By: customer
Fetch is GREAT it was my first time…
Fetch is GREAT it was my first time submitting in claim and the steps was clear and everything that was responded to me happened i really am grateful for a terrific insurance experience
Insurer: Fetch
By: Sheryn H