Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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We love our insurance
We love our insurance have had no issues great service. And my pet is on the mend
Insurer: Pumpkin
By: Tina
You find any and every excuse to deny…
You find any and every excuse to deny claims. My pets are generally healthy and we take good care of them. I take them for a wellness visit and despite them receiving only routine care and me purchasing the upgraded our plan to cover wellness I get very small payments from you. I am not sure why I am paying $125 a month to you every month for you to reimburse me $40 for a $125 wellness visit for one pet. Seriously considering cancelling this.
Insurer: Spot
By: Andrea
Excellent and fast claims process
Our experience was excellent. We provided our trupanion information to the vet and they took it from there. The process was easy, extremely fast and no waiting for covered expense payment. You hope you never to use this coverage, but glad you have a reliable company when you do. We will totally recommend Trupanion to our friends and family for their pets.
Insurer: Trupanion
By: HARRY RIKER
Amazing web site..
Amazing web site... easy to use, to check status, submit claims and payment of claims is fast.
Insurer: MetLife
By: Martha Reyna-Medina
Danny is great
Danny is great, apologies for the potentially low review. You guys need to fix your CS system. I pressed 1 too late and was not able to leave a review? May have left a 1 of 5. Just have it repeat please. Thank you.
Insurer: Fetch Canada
By: Brenton Carvalho
Met Life is so easy to work with
Met Life is so easy to work with, filing a claim is very simple and the turnaround time is great!
Insurer: MetLife
By: Andy
Top notch Professional Company
Had to have unexpected surgery on our 4 year old Lab mix. Communication and timely payment of claims made the whole process less stressful. She is doing well and on her way to a great recovery. Thanks Met Life Staff
Insurer: MetLife
By: Tony
They have been very responsive to me…
They have been very responsive to me when I have submitted claims.
Insurer: Spot
By: Jill Billhofer
Amanda Mello was great to work with
Amanda Mello was great to work with. She transferred ownership of the policy over to me on our new dog. She answered the questions I had very clearly.
Insurer: Fetch
By: Debbie Hall
Pumpkin has been amazing for me and my…
Pumpkin has been amazing for me and my fur babies!!!
Insurer: Pumpkin
By: Devencia Kreuz