Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Best Pet Insurance!
My pet has been insured with Healthy Paws for 11 years and I always have a great experience with them. Submitting claims is very quick and easy. They reimburse me within 2 to 3 days. They cover everything stated in my policy with no issues. I will always use Healthy Paws for my pets.
Insurer: Healthy Paws
By: Margaret Scarola
Premiums/Reimbursement/Deductible
I signed up with Healthy paws in 2012 for my two dogs with $250 deductible and 80% reimbursement. It was a great company until this year. I only have one dog now who is over 13 years old. My premiums have gone up alot in the last few years. My premiums change every December. In December 2023 it was 242.14. In December 2024 it went to $363.21. For December 2025 not only will it be raised to $411.54 but I am no longer eligible for the $250 deductible and 80% reimbursement. It will be $500 deductible with 70% reimbursement. Is this because I have an elderly dog? Earlier this year I had over 5 claims that did not process although they were submitted on the website which I had done for years. I had to speak with a Customer Liaison Manager to find the claims and process them. Soon after there were 3 more claims that were not processed and once again I had to speak to a Customer Liaison Manager to find the claims and process them. Healthy Paws also changed how payments are made. I always used a credit card. Now if you use a credit card you will be charged 2.99%. I asked if I could pay directly online through my bank as I do my other bills. I was told that was not an option. If I didn't want to pay a fee the premium would need to come out directly from my savings or checking account. Every time a company gets sold the customer is on the losing side. Don't sign up with Healthy Paws.
Insurer: Healthy Paws
By: None
The agent knew what she was doing
The agent knew what she was doing, knew the insurance product and what was covered in the various options, answered all our questions, and was extremely pleasant.
Insurer: Nationwide
By: Cecilia Vaniman
Utter Disappointment
Edited to respond to HP Reply from 12/2/2025: Thanks for the reply, inviting me to call. I tried that already. Was put on hold to see if anything could be done. The associate came back on the line stating it was policy and I missed the deadline. Case closed. I didn't even get to speak to a manager of any kind, was simply told how they ruled my case. So how would another call - to the same generic customer service number - be any different? Especially since I was so angry, I cancelled all 4 policies. If HP genuinely cared about me as a client and the pets I insured, this should have been handled by a manager/given consideration the moment it happened. Instead I will be chasing the refund of my 4 cancelled policies. Original Review: After being a client for 7 yrs with 4 pet insurance policies, Healthy Paws denied my claim submission due to being 2 days late in uploading the documents. I understand the 90 day policy but hoped being a client who always paid on time would have earned us a little grace. They offer none. Extremely disappointed that in these difficult economic times no consideration is taken whatsoever. Approving the claim would have resulted in a reimbursement of around $135. Nothing to a large insurance company but everything to a person that rescues, TNR's, feeds dumped & feral animals and pays for medical care or euthanasia out of their own pocket. Shame on me for thinking they have the best interest of my pets at heart.
Insurer: Healthy Paws
By: M Chandler
Healthy Paws Took My Money for 6 Years and Abandoned My Cat When He Needed Care
I insured my cat Simba with Healthy Paws since he was 4 months old. When he developed IBS at age 1, everything fell apart. Healthy Paws refused to cover any of his prescription food — even though regular food triggers his symptoms and makes him sick. They also denied exam fees and lab work, claiming they were “routine,” even though every visit was for IBS flare-ups. For six years, they kept raising my premium while denying almost everything that mattered. I paid responsibly. I followed the policy. His vet documented medical necessity. And Healthy Paws still found excuses to deny care. I finally cancelled because the insurance became useless and expensive. I don’t expect anything from them now — I just want other pet owners to know how miserable this company is to deal with if your pet develops a chronic condition.
Insurer: Healthy Paws
By: Zoe Zhang
Wonderful company with good customer…
Wonderful company with good customer service
Insurer: Healthy Paws
By: AMK
Disappointing
After being a client for 7 yrs with 4 pet insurance policies, Healthy Paws denied my claim submission due to being 2 days late in uploading the documents. I understand the 90 day policy but hoped being a client who always paid on time would have earned us a little grace. They offer none. Extremely disappointed that in these difficult economic times no consideration is taken whatsoever. Approving the claim would have resulted in a reimbursement of around $135. Nothing to a large insurance company but everything to a person that rescues, TNR's, feeds dumped & feral animals and pays for medical care or euthanasia out of their own pocket. Shame on me for thinking they have the best interest of my pets at heart.
Insurer: Healthy Paws
By: Meredith
Knowledgable team
Knowledgable people, efficient service
Insurer: Figo
By: customer
Healthy Paws is terrible
Healthy Paws is terrible. When your dog gets older when you will need the insurance they raise the rates anywhere form 300-1000%. Totally dishonest and takes advantage of it's customers. Also the customer service is horrible. Don't even bother with this insurance. Total rip off!!!!
Insurer: Healthy Paws
By: tracy dorn