Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,034 total
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Fast and straightforward interactions
Fast and straightforward interactions. Such a refresher in this day and age when working with an insurance provider.
Insurer: Spot
By: Arun Srinivasan
Communication has been easy
Communication has been easy. Payment has been expedient.
Insurer: MetLife
By: Angie
Very quick response
Very quick response
Insurer: Spot
By: Isabella V Latte
Easy Peasy under stressful times
I am currently unemployed and my cat Owl ended up at the ER (of course it was the weekend). This devastated me until I submitted my claims. The process of evaluation to money in my account was a week. It was extremely easy and when I called, the ladies I talked to were so concerned for my Owl. I am so appreciative of Spot Insurance and HIGHLY recommend them.
Insurer: Spot
By: customer
Best one I have tried so far.
So far so good with this pet insurance claims have been easy, simple. No stress. I like the communication it’s really clear. Easy set up.
Insurer: MetLife
By: customer
The lady called right away to follow…
The lady called right away to follow up, answered all my questions, was knowledgeable, and very pleasant.
Insurer: Prudent Pet
By: Kyle Tangen
Good response to issues
Good response to issues
Insurer: MetLife
By: stacey
Thank you for your service and effort
Thank you for your service and effort. It is greatly appreciated. The service is prompt, and kind. This is a great service MetLife is providing to help rescue animals!!!!!
Insurer: MetLife
By: John Messina