Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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The moment I file a claim they are very…
The moment I file a claim they are very quick to respond to me by email and letter. I know exactly where I am in regards to my copay. Also they are very helpful on the phone!
Insurer: Pumpkin
By: Anne
I have nothing bad to say about healthy…
I have nothing bad to say about healthy paws. I’ve had them since my dogs were puppies (2019 and then 2nd policy in 2021). I have the 80/20 plan with $500/$250 deductibles and the price is still great. I’ve just submitted a tremendous bill for my dogs emergency surgery and within 2 days the money hit my account (almost $9800!). My other dog has allergies and they cover his allergy injections every month as well. They’ve processed claims as fast as same day. I recommend them to everyone I know or meet that has an animal. The one or two times I’ve had to call everyone has been helpful and friendly. I couldn’t ask for a better plan.
Insurer: Healthy Paws
By: Vanessa Viera
Healthy Paws makes claims easy from…
Healthy Paws makes claims easy from start to finish. We have used them for 7 years for both of our dogs.
Insurer: Healthy Paws
By: Kimberly Rafko-Caldwell
Fetch is the winner....
I've been researching pet insurance for nearly a month, comparing all the major pet insurance companies and finally found the winner. My wife and I only want the pest for our 2 boys and after my call with Chris, I felt confident I made the right decision to join Fetch. Chris was very professional, friendly, and was able to answer all my questions. Fetch also had the most comprehensive coverages with competitive rates.
Insurer: Fetch
By: Brian
Trupanion had been truly that to us
Trupanion had been truly that to us. We have had two dogs, one with multiple surgeries this year. Yes, it has not been a good year. But, Trupanion saved us in so many ways. Every pet should have insurance. But, not everyone can afford it. We would not have been able to afford the surgeries and treatment if not for our Trupanion insurance. So, we bite the bullet and choose to insure. So glad we did. I cannot thank the staff enough for making everything easy for us and for putting up with our questions. I would recommend Trupanion to every new pet owner. You never know when you might need it. And, although we have been paying for insurance for several year, it has paid for itself! Thank you Trupanion!!!
Insurer: Trupanion
By: Suzanne C.
Quick customer service!
Quick customer service!
Insurer: Spot
By: customer
This person was very helpful
This person was very helpful! She was also really caring!
Insurer: Fetch
By: Tom Klaus
Great customer service experience
Customer service experience with Justin when applying for pet insurance for our new puppy was smooth and clear. Justin took the time to go through everything the policy I was purchasing covered and gave good examples of the different types of coverage so i could make an informed decision. I have never taken out pet insurance before, and to be honest I feel insurance companies make things very complicated and difficult to understand, however Justin broke everything down for me so I understood the entire policy and what is and isn't covered. It was a very good experience.
Insurer: Fetch Canada
By: Marina Seymour
Great Experience
Very easy process!!! Quick enrollment and quick way to break down the policies for you!
Insurer: MetLife
By: Brandon Miles