Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Customer service quick on the claims.
Customer service quick on the claims. All and all very good company.
Insurer: Embrace
By: Jackie Patsouras
The representative I spoke to was very…
The representative I spoke to was very friendly and patient. Very pleasant to deal with.
Insurer: Sonnet
By: Linda Hamou
No hassle at a stressful time when our…
No hassle at a stressful time when our pup was hospitalized. Couldn't be happier with hiw smoothly everything went.
Insurer: Trupanion
By: Jon Paul
For first time claim files it is a bit…
For first time claim files it is a bit complicated. I called the service line and they were extremely helpful in getting my claim entered. Reimbursement for my claim was great and fast. I would suggest more help for first time claim submissions would be wonderful. Thank you for everything and to the customer service phone help with real people!
Insurer: Spot
By: Jan Salzman
Josh was absolutely wonderful to deal…
Josh was absolutely wonderful to deal with. He explained my policy and everything that is covered in it!
Insurer: Fetch
By: Sharon Singer
They made it right eventually
I will say, they changed their mind & made the right choice but it was very upsetting in the beginning with they denied my dogs surgery & I had to call & resubmit, while my dog was healing. But they did make it right.
Insurer: MetLife
By: customer
Filing claims is so easy
Filing claims is so easy and the payout is quick.
Insurer: MetLife
By: Heather
Aileen was helpful and efficient.
Aileen was helpful and efficient.
Insurer: Fetch Canada
By: Victoria Staseff
My experience has been poor
My experience has been poor. Multiple claims have been delayed over 10+ days, and I’ve received inconsistent answers from different representatives. I had to follow up repeatedly to get basic updates. Direct pay only worked once despite prior issues. The process has not been clear or consistent. Premiums are unaffordable and I had one premium for one pet jump up 49% in one year. I have warned family and friends about the poor communication and unreliability of trupanion.
Insurer: Trupanion
By: Jaesa Wright
Not actually wanting to help clients - they make assumptions on diagnosis before diagnosis made
This company saw my dog had a post-spay uti a month before getting the policy. I brought her in two months or so after getting the policy because she was having issues with incontinence the incontinence had not developed until after that time which the vet confirms. But the insurance company, doing all they can to escape helping their customers, decided to assume the diagnosis and relate it to the uti (I would assume). They never really explained why. They just said it was prior existing condition. Which it was not. Making it a pain in the butt. It’s insane. Horrible scam of a company. Anyone should go through any other company. Please.