Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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The staff “Aileen” was patient with all
The staff “Aileen” was patient with all My questions and very professional. Thank you Aileen once again.
Insurer: Fetch
By: Eliot A
Great company
I’ve used Embrace for a couple years. So far each time I’ve submitted any claims they have been completed in timely manner. Any calls I’ve made for clarification have been professionally & knowledgeably addressed. Very satisfied with this company.
Insurer: Embrace
By: Dana
My GSD Insurance
My GSD was very sick and needed surgery and I wasn’t sure of how to proceed or what was covered and not covered. Spoke to support and got all of my questions answered.
Insurer: Embrace
By: David Curtin
Year 2, so far so good
I’m going into year two with prudent pet and so far they’ve been great. They handled and paid out on my claims for some serious medical visits and follow up surgery for a new condition. Customer service staff has been great and answer pretty quickly by phone. My renewal recently came in and my premium somehow went down $1/month. There were some initial issues getting a claim processed because the initial medical history documents I sent and had not been properly filed and stored by prudent pet and required several follow up calls. This is the reason I downgraded a Star. This was really frustrating because I continued to speak with reps who said it was being expedited but continued to be held up. So it took over a month to get the first claim reviewed and processed, but once the documents were properly filed by a prudent pet the claims got paid out in a timely manner. Overall I’m happy with the service.
Insurer: Prudent Pet
By: Ellie O.
Everything was fairly easy and the…
Everything was fairly easy and the results were great.
Insurer: Spot
By: Robert Schumann
Kassandra was courteous and…
Kassandra was courteous and professional. She listened patiently to my questions and clarified my questions that helped me make a decision about taking out a specific plan that would meet my pets needs. She was also able to correct an oversight that will help my recent claim to be processed. I look forward to working with her and other representatives in your company who offer the same quality customer service. D. Salas
Insurer: Nationwide
By: customer
Ok company
Ok company. Cost escalated when my boy turned 7 yo. than mine. Staff was nice on phone. Would investigate all companies to make best choice. Did reduce to accident insurance as little more than 300 per year and cap 5k reimbursement after 100 deductible. Actually would rate like 4.5 but doesn't allow.
Insurer: Embrace
By: Renee Pfeiffer
Terrific Customer Service!
I use a debit card to make my monthly premium payments. My most recent debit card was compromised and I received a new one (different card number). I tried to think of every account that I have that is paid automatically, but forgot Embrace. I received an email from Embrace stating that it could not process my payment. I called Embrace right away. I didn't have to wait too long to speak with a live person. I spoke with Rachel and she was extremely helpful. She was very friendly, professional, and courteous, and was able to take care of my payment change in no time flat. Her voice was very "sunny" and gave me the impression that the only reason that she came to work that day was to solve my problem. And, she was very easy to understand. I don't know where Embrace's call center is, but this is the first time in years that I haven't had to ask someone to repeat themselves or have to spell out the problem using letters of the alphabet (Help: "H" as in "hello", "e" as in "elephant", "l" as in "Leslie", "p" as in "potato"). Kudos to Rachel and to Embrace!
Insurer: Embrace
By: Camille Stein