Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Handled Without the Hassle—A Truly Seamless Process
The claims process with Pets Best Insurance was incredibly easy to navigate. My veterinary office submitted the claim for me, everything was handled electronically, and I received reimbursement without added stress. I've also learned that future payments can be deposited directly into my bank account, which makes the process even more convenient. At one point, there was a billing issue, and it was handled directly between my veterinary office and Pets Best without needing to involve me at all. I really appreciated not having to act as a middle person—it made the whole experience feel seamless and well-coordinated. Most importantly, this coverage gives me a deep sense of support and peace of mind. Knowing that my cat's medical needs—whether emergencies or illnesses—are covered is truly invaluable. I'm so grateful for this service.
Insurer: Pets Best
By: Danielle
Very easy to file a claim
Very easy to file a claim. They respond quickly and always send reimbursement quickly.
Insurer: MetLife
By: Venessa
AI Invoicing is HORRIBLE
Years prior I referred a lot of fur baby moms to Trupanion... I stopped b/c the process with your newly chosen AI makes LOTS of mistakes with crediting correctly diagnosis and reimbursements. About every invoice I have to make time to APPEAL it to get proper credit to correct invoice and to get correctly reimbursed. It is enough stress having a sickly/terminal pet for AI to add more stress not correctly invoicing etc.
Insurer: Trupanion
By: Christs Graves
I think there is no reason that a…
I think there is no reason that a customer need to wait for 3 day to be approved.
Insurer: Nationwide
By: customer
Our English bulldog "Rugar" fell ill…
Our English bulldog "Rugar" fell ill one day. We needed to rush him to the ER vet. Rugar went in with a high fever, irregular heartbeat and other symptoms. For 6 days we heard off and on that Rugar was turning a corner. Turns out Rugar who was only 5 had sever pancreatitis !After day 6, he could no longer fight and we were with him when we let him medically go. Trupanion, paid their portion of the $29,900 dollar bill. Helped remove Rugar from the plan when he passed ,so we didn't have to. Trupanion was wonderful and without them we would never have had the chance of giving Rugar the chance to fight! Thank you Trupanion !
Insurer: Trupanion
By: Traci Stroub
Quick Call back and info I needed to…
Quick Call back and info I needed to deceide
Insurer: Prudent Pet
By: ralphdtel-one.com
Pleasant experience with our first few claims.
Easy to get in touch with a live chat customer representative. Claims are handled promptly within reasonable processing and review time. Communication has been quite good.
Insurer: MetLife
By: Merry C.
Excellent experience
The representative I spoke with was very friendly, professional, and thoroughly explained things.
Insurer: Nationwide
By: Tracy Mullen
Richard was great
Richard was great! Very helpful and kind
Insurer: Nationwide
By: Wendy F