Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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Excellent service
Excellent service. Very good communication.
Insurer: MetLife
By: Ron
Great service
Great service. Quick claim response.
Insurer: MetLife
By: customer
Very organized company / quick claims handling
Very organized company. Always responsive on the phone if I have any questions and claims resolution is very quick as well. Have had a pet insurance policy for my pup for years now with met life and I’m very happy with it.
Insurer: MetLife
By: Yoe K
You always answer the phone in a timely…
You always answer the phone in a timely manner and pay you claims within a week. You are the best.
Insurer: Fetch
By: steven
The customer service representative made the experience very helpful and easy.
The customer service representative mad the process extremely easy and explained everything that I need to check after the cancellation was completed. She was very clear with instructions and answered my questions clearly.
Insurer: MetLife
By: Conley
The woman I spoke with was extremely…
The woman I spoke with was extremely helpful and kind. She answered all of my questions and made sure I understood everything she was explaining.
Insurer: MetLife
By: customer
Kudos to the amazing Pumpkin team
Thank you all at Pumpkin who always promptly , patiently and politely answers our calls and are genuinely concerned about our fur baby Fluffy.
Insurer: Pumpkin
By: Irina C
Impossible to cancel
Impossible to cancel! I emailed, left messages, spoke with representative - still not cancelled.
Insurer: Prudent Pet
By: kykyryzayahoo.com
Predatory and Unethical
I have had healthy paws since 2013 for my dog. Only minor claims and my premiums have always been more than I get back in claims but having the piece of mind of having insurance in case of something catastrophic was nice. Initially my dogs premium was $35. However the last 6 years the premium went up 130%, so that at 11 years old it was $220 a month. Now when he turned 12 Healthy paws increased my deductible from $100 to $500 and payout rate from 90% to 70% without warning. Customer service does not care and seems outsourced. This company is predatory and unethical and I would like to warn anyone who is thinking about pet insurance to go with another provider. Avoid Healthy Paws at all costs.
Insurer: Healthy Paws
By: Nick Fischer
Pet Insurance!
I was able to get pet insurance through my job, so it made it easier for me to look, go over and talk to a representative in person for the best plan for my dog!.
Insurer: Nationwide
By: customer