Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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The app is so user friendly
The app is so user friendly! It's easy to open a claim, upload the documents, and track the status of the claim.
Insurer: MetLife
By: Kris
Spot pet insurance rocks
After satisfying my deductible, the balance of my bill was deposited in my checking account. Best of all the website is easy to navigate through and real people answer the phone if you have any questions
Insurer: Spot
By: William Brose
Great customer service
Very helpful and resolved my issue in one phone call.
Insurer: MetLife
By: Kenzie
Always a great experience.
Always a great experience.
Insurer: MetLife
By: Jeanne Williams
Easy and Effective
Easy to submit claims digitally and clear EOB’s.
Insurer: MetLife
By: Heidi
Thanks
Clear, concise, direct instructions.
Insurer: MetLife
By: customer
Quote to coverage
First encounter went smooth, Eileen was very helpful and knowledgeable, helped with the changes we were not able to make online, confirmed coverage, cost and procedures. For a first call and dealing, I am impressed. Hope in the future it will be this smooth and easy
Insurer: Fetch Canada
By: Annelize M
Good service
Good service. Ability to file online claims and wellness benefits.
Insurer: MetLife
By: customer
Best pet insurance I’ve ever had (this…
Best pet insurance I’ve ever had (this is my 3rd one). Claims processing is seemly, online vet assistance great, and user friendly app.
Insurer: MetLife
By: Patricia R.
Very easy to submit claims and you kept…
Very easy to submit claims and you kept me up to date on where the claim was in the process
Insurer: MetLife
By: Holly