Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
Thank you Airvet and Healthy Paws!!!
I cannot thank Healthy Paws enough for always being there for my zillion claims that I have had to submit for my poor dog, Ruby Skye. The last one was because she got ahold of a candy bar containing chocolate and raisins. Because of the Airvet App they have generously provided, I was able to reach out to a vet at midnight to get advice. I took her to the emergency room right away because of their quick response which probably saved her life. She was later admitted to the hospital to flush the toxins from her system as her kidney numbers kept climbing where she stayed for two days. I am beyond grateful that the vet at Airvet was there when I needed him and Healthy Paws reimbursed me for most of the expenses.
Insurer: Healthy Paws
By: Kathy Buchenau
Terica was very knowledgeable and…
Terica was very knowledgeable and compassionate. Thank you for you generosity.
Insurer: Nationwide
By: customer
Excellent Claim processing time and procedure
So glad i have them for all my fur babies. E cellent service. They are definitely Quality and i prefer them even if they are more expensive as they have a great process in place. Thanks Healthy Paws
Insurer: Healthy Paws
By: customer
Trupanion has always supported the…
Trupanion has always supported the medical needs for all the cats I have had (8 total over several years). They have been there for me for cancer, hepatic lipidosis, IBD, etc. It was comforting to not have to worry about claims processing during these times. They are always immediately responsive to my questions.
Insurer: Trupanion
By: Frances
Spot came through for us when our dog tore her ACL
Spot came through for us when our dog tore her ACLK and needed a surgical fix, took a bit of time but it was our very first claim.
Insurer: Spot Canada
By: Deb
I wish they’d send me a text and tell…
I wish they’d send me a text and tell me what information I need to get from my vet or contact him directly and get it for themselves
Insurer: MetLife
By: Patricia Bel
Josh Sabado was clear and concise
Josh Sabado was clear and concise! Made it super easy to decide on plan and did not come across as pushy at all.
Insurer: Fetch
By: customer
The response was immediate
The response was immediate. Thank you.
Insurer: Trupanion
By: GAIL
Very pleasant and helpful…
Very pleasant and helpful representative.
Insurer: Nationwide
By: Dianne
MetLife has always responded shortly…
MetLife has always responded shortly after I have sent in a claim - and have always provided complete explanation as to the refund I will be receiving and the reasons for their decision.
Insurer: MetLife
By: Marilyn