Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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On line business can be confusing if…
On line business can be confusing if you are not familiar with the product and have never used it before. Calling on phone helped to clarify things.
Insurer: MetLife
By: Lloyd Kramer
So thankful!
Whenever I hear someone is getting a new puppy I always recommend Trupanion. We have been so happy to have Trupanion on our dog’s side, and the peace of mind knowing that we can choose whatever course of action our dog needs makes it well worth it. The last time we needed to submit a claim, we received payment within a day and a half, and it was deposited directly to my account. The process is so quick and simple. We are so thankful, and Rey is too!
Insurer: Trupanion
By: Stacey
Great pet insurance!
I have had Pets Best pet insurance on my cat for 2 years now and have not had to use it until recently. My cat had a urinary obstruction, which required 24hr monitoring in a pet hospital. I had to submit two separate claims since my cat went to two clinics. All I had to do was answer a few questions and submit an invoice/proof of payment - one of the claims was accepted in just two days! I am extremely happy with how smoothly the whole process has been and can have peace of mind knowing how great this pet insurance has been for me and my kitty.
Insurer: Pets Best
By: kayla alatriste
They dont care about aging pets- BEWARE!
I used to be a huge advocate for Healthy Paws, recommending all my friends with pets use their services because they were reasonably priced and quick to review claims. However, due to their new policies for aging pets, I strongly advise everyone stay far away from this organization. I have 2 dogs and immediately bought policies when they were adopted. For almost 8 years, I had 90% coverage with a $250 deductible. Healthy Paws recently came out with a new policy that once your pet turns 7, the highest plan available is only 70%/$500 deductible with no option to pay more for higher coverage or to retain the coverage you had. So they forced me into a policy i didnt choose and only reduced my monthly payments by a total of $20 even though im getting 20% less and double the deductible. The fact that they are doing this based on the age of your pet is disgraceful and highly unethical, as pets need more care as they age (which was their reason for reducing coverage when they replied to my email. It literally said the policy is changing because when pets age the cost of care increases..).This showed me that they do not actually care about your pets well being, knowing that more animals end up in shelters due to high costs for medical care. They are not even willing to stay competitive in their own industry, knowing their competitors offer more customizable plans no matter the pets age. And they know their current customers are stuck with their policies because if we were to get a new policy somewhere else, everything in our pets medical history would be considered a pre existing condition. So the options are to have significantly reduced coverage due to my pets age or have nothing covered at all. Its a terrible position to be put in when all you want is the best for your pets. I’m so upset and disappointed in this company after giving them my business for so many years and am responsible for many of my friends getting policies with Healthy Paws who are now also in the same boat of feeling stuck with this terrible new “rule”. If you’re in the market for a policy, PLEASE get one somewhere else! *and before Healthy Paws tries to reply and recommend contacting them, I did that already. All their reps can do is document my concerns and reiterate what the new policy is.. so its no help.
Insurer: Healthy Paws
By: CV
The process is super easy and pleasant
The process is super easy and pleasant
Insurer: Trupanion
By: Deborah Catherine Mallory
Adding a new FIV+ rescue cat to our policy
Signing up our newly rescued FIV+ cat was a very good experience. The representative, Melody, was very kind and informative. She walked me through the coverage available to him and explained what was excluded. The process was also made easier because the representative had access to our other policies, past and present, so I didn't need to re-provide much of the information. Melody was easy to understand over the phone, and was definitely attuned to the needs and --I don't know...vibe?--of pet parents. Our cats have been covered by Nationwide for several years now and Nationwide has earned, and continues to earn, our trust.
Insurer: Nationwide
By: Brian B
Professional kind
Professional kind. Take the time to explain my concerns
Insurer: Nationwide
By: customer
Excellent customer service
Excellent customer service, they truly have some of the best people
Insurer: Pumpkin
By: Richard Dillies
Customer service was excellent!
Customer service was excellent!
Insurer: Nationwide
By: Audrey
Priceless Peace of Mind for Furbabies
I appreciate Trupanion being there and covering my beagle when he got into a toxin and needed hospitalization for a couple of days. It made the decisions about his care much less about finances and more about his well-being. Trupanion is 100% worth it!
Insurer: Trupanion
By: Michelle