Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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Very satisfied customer here
Very satisfied customer here. Claims are processed with a quick turn around time. Best part is I get an email status update throughout the claim process.
Insurer: MetLife
By: Mel B
I highly recommend Spot Pet Insurance…
I highly recommend Spot Pet Insurance to anyone looking for trustworthy and stress-free pet insurance. Spot has been reliable, supportive and incredibly user-friendly from day one.
Insurer: Spot
By: Phoebe Made
My furbabies are Embraced.
I have been or rather my furbabies have been clients of Embrace for many years now. Every time I've contacted Embrace by phone or electronically they responded quickly and professionally to that inquiry.
Insurer: Embrace
By: Mike Conover
This was my first time ever submitting…
This was my first time ever submitting an insurance claim for my pet. It was very simple, straightforward, and I heard back in a timely manner. It made an extremely stressful time in our life a little easier.
Insurer: Spot
By: Allison Dooley
My dog
My dog, Zainah has been through a traumatic surgery. Pumpkin has been with me all the way--she is recovering now. Not only have they been there financially, but also emotionally. Each person with whom I have spoken has been so caring and supportive. My only frustration has been that check take a long time to come---I would so appreciate if this could be expeditated. I have already recommended Pumpkin to many people. And now the hospital who did the surgery has Pumkin on their referral list.
Insurer: Pumpkin
By: Claudia Crawford
Amazing customer service
Amazing customer service, quick turnaround of claim payments, never had an issue!
Insurer: MetLife
By: customer
Experience on filing claim
We have 2 mixed terrier puppies Bandit turned 1 year in October and Tulip will be 1 year in July. MetLife answered any questions when it came filing a claim and how long a process would take. Claims were processed very quickly and deposited right to our account. Would rececommend MetLife Pet Insurance to anyone wanting insurance for their pet
Insurer: MetLife
By: Sandra Hebert
I appreciate that Fetch sends update…
I appreciate that Fetch sends update emails. Even though they stated that processing might be slower due to increased claims, I found the process was not slow at all.
Insurer: Fetch
By: Marilyn
Get shocked during Renewal
Expect a significant hike during renewal - Customer Service and Management cannot explain or justify the increases. Otherwise best plan out there.
Insurer: MetLife
By: Customer for years