Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Easy to use website
Easy to use website, have always been helpful with questions, claims are easy to submit and refunds are quick. The best!
Insurer: Pumpkin
By: Alex
Your company is great because of the…People!
Your company is great because of the caring people you have. Whenever I call to ask a question, they are kind and always helpful. The quick response when filing a claim is wonderful!
Insurer: Pumpkin
By: Eileen
You pay for what?
TERRIBLE experiences with them. You pay for coverage and they cover next to nothing. They keep trying to get you to upgade to something that doesn't cover what you need either. They deny often and you get tiny reimbursements. We are definitely looking elsewhere.
Insurer: AKC
By: Kayleigh
Absolutely the worst company known to…
Absolutely the worst company known to man My boy had business insurance with them, he filled all the forms in right when signing up. He got hit on the hyway and they canceled his insurance saying he was doing door dash. He runs a pool company, door dash with pumps and power washers in the back of the truck ? They wouldn’t cover any wrecked equipment, it was all destroyed. They are horrible to deal with and don’t want to pay what the vehicle is worth.
Insurer: Sonnet
By: Dave
Customer service is very helpful and…
Customer service is very helpful and making sure, all questions are answered.
Insurer: MetLife
By: MILA WALKER
My Experience #2
Your company actually paid up. Treated fairly and efficiently.
Insurer: MetLife
By: customer
Was referred by a friend and the…
Was referred by a friend and the representative was cordial and patient with all our questions.
Insurer: Prudent Pet
By: lifeandbsgmail.com
Solid Insurance for our Pets
Fast reimbursements, they don't need tons of additional paperwork during a stressful time. It's been really straightforward to use Healthy Paws for our pets!
Insurer: Healthy Paws
By: swissmiss
The Fetch Representative
The Fetch Representative, Amanda made the experience totally a 5 Star experience. I would rate her higher.
Insurer: Fetch
By: J.A.