Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Highly recommend MetLife Pet – Compassionate and seamless support during a difficult time
I had to file my first claim for my cat, Joongbae Kim, after he suddenly became ill. MetLife Pet made the entire process so easy and fast. They covered everything from medical bills to the final farewell costs (euthanasia/cremation), which I truly did not expect to be covered. The fact that they automatically closed my policy and refunded the balance showed true care for their customers. It made a very difficult period much easier to handle. I highly recommend them to any pet owner.
Insurer: MetLife
By: Tjay
Lameness of one of back leg of my dog.
"I'm very happy to share that I had to take my Border Collie to the vet due to a mild injury, and to know that I have a great insurance that will cover extra exams it's a piece of mind. My vet prescribed an x-ray and medication and I didn't have to worry about not affording to pay it out of pocket. The claim process was very easy and fast. The answer came 2 days after I put the claim. "
The app needs some improvement
The app needs some improvement, I’ve never had success logging into it and am only able to use the actual website to access my account. It has been difficult to download the explanation of benefits after I’ve submitted a claim because it constantly runs into errors during download. I’ve also had to personally contact my vet to obtain SOAP documents in order to finish submitting my claims even though I can see that they have previously submitted it directly to MetLife. Makes the process more time consuming.
Insurer: MetLife
By: customer
FETCH IS A BLESSING!!!!!!
FETCH IS A BLESSING!!!!!!! I have never experienced such great service in EVERY WAY. THANK YOU FOR EXISTING
Insurer: Fetch
By: Nancy Ghanem
Happy new customer
Daniel was wonderful to work with. Very knowledgeable and personable! I appreciate the help with getting my puppy set up with his insurance!
Insurer: Nationwide
By: Ashleigh
I would say this was a 4.8 stars…
I would say this was a 4.8 stars experience. This particular illness for my dog was many vet visits and a hospitalization in which my vet invoices daily. That means I had to file many "claims". Other than that, I am impressed with their communication and follow up. I've been told my claims have been paid but haven't received the direct deposit payments yet. Will update.
Insurer: Embrace
By: terri h
Very easy and fast
Very easy and fast. Covered all my questions
Insurer: MetLife
By: Donna Holland
Very friendly and helpful
Amanda was very friendly and helpful over the phone and email.
Insurer: Fetch
By: Jen R
Great customer service all questions answered
I had gotten an estimate online but had so many questions before actually putting my payment through. Finally called, spoke to Karley on the phone and she was lovely. Answered everything and more, she was even able to change my plan according to my needs financially.
Insurer: Fetch Canada
By: Braillyn Giroux
Signing up for Embrace was very difficult.
Signing up for Embrace was very tedious. After an initial wait time of about 10 minutes, I was connected to the wrong department. As a result, I had to endure another wait time. The customer service rep. was not particularly knowledgeable in answering questions. The App was a joke. It was very difficult to establish a password as there seemed initially to be a problems in offering that option. Instead, the program wanted to generate its own password. When I was finally offered the chance to create my own password, I was told that I would receive a numerical code via text. I never received a code despite continually requesting one. Next, both my password and username were not recognized. After talking with a second rep., the situation was resolved after two hours total time. I came very close to cancelling my policy with Embrace and trying a different company.
Insurer: Embrace
By: Kevin D. Perruzzi